8X8, the total package. | TrustRadius

Use Cases and Deployment Scope

We are using 8x8 in our contact center and every phone throughout the company is on 8x8.

Pros and Cons

8X8 is reliable.
8X8 analytics and reporting are very good.

When there is a system outage the response team, at times, is slow to react.

Return on Investment

Switching to 8x8, we have seen a 30% drop in our telecommunication expense.

Usability

9

We have no issues.

Support Rating

3

They're slow to react -- sometimes we cannot get people to help with system failure.

Alternatives Considered

8x8 is much better than our previous vendor.

Other Software Used

Likelihood to Recommend

8x8 is well suited for our use, to handle incoming calls. It's also suited for the ability to transfer calls to other locations.