My 8x8 Virtual Office Review
July 17, 2019

My 8x8 Virtual Office Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office

8x8 is our telephone provider and is used across the whole organization. We also use the fax services. We are able to use 8x8 at our desks and also on our cells phones, allowing for mobility and access to client calls on the go.
  • VOIP: internet based and not tied to a landline.
  • 8x8 app: access to phone calls on the go.
  • Voicemails delivered to your email.
  • VOIP: if internet is down, we cannot receive phone calls on office phones.
  • Sometimes the app doesn't connect quickly.
  • It needs sufficient upload and download internet speeds in the office to handle the connection.
  • Flexibility and access to clients outside of the office.
  • Great ease of listening to voicemails if you're out of office.
  • Client communication.
8x8 is great if you're on the go and not in an office much. It provides a lot of flexibility if working from home or traveling. If the internet speeds at your office are slow, 8x8 will not be a good fit.

8x8 X Series Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
10
Mobile app for iOS
8
Mobile app for Android
Not Rated