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8x8 is average at best.
October 16, 2019

8x8 is average at best.

Bob Lee | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office

It is used by my company. Currently, we have one user but in the past, it had expanded to 6 users.
  • Voice quality good
  • Customer service is unresponsive.
  • Billing is inaccurate
  • iPhone app has bugs.
  • Negative. Wastes my time month to month to monitor the charges.
Have not used so cannot compare.
Long wait times and limited office hours in billing department.

Do you think 8x8 Work delivers good value for the price?

No

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

No

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

No

Customer service and billing issues are a big problem. I am currently a 1 person operation and do not have the time to deal with these issues. I need a system I can trust without every month having to call in and dispute.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
6.6
Answering rules
4
Call recording
8
Call park
8
Call screening
8
Message alerts
5
9.0
Video conferencing
Not Rated
Audio conferencing
9
3.0
Mobile app for iOS
3
Mobile app for Android
Not Rated