Great Support: All the Time
Guy G. Gray | TrustRadius Reviewer
October 16, 2019

Great Support: All the Time

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Virtual Office

8x8 has been very beneficial for all of our employees. We all use the after-hours forward feature to never miss a client call whether it be sales or customer support.
  • Online tutorials
  • Live customer support
  • Quality of service
  • Call features
  • Quicker to get to a live human being.
  • My only complaint is the difficulty in blocking calls. Our former provider made this very simple.
I find that 8x8 is a well-run company that provides our small firm a great value in terms of services offered and competitive pricing.
The support team always answers my questions and ensures that everything is working based on my question.

Do you think 8x8 X Series (Formerly Virtual Office) delivers good value for the price?

Yes

Are you happy with 8x8 X Series (Formerly Virtual Office)'s feature set?

Yes

Did 8x8 X Series (Formerly Virtual Office) live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series (Formerly Virtual Office) go as expected?

Yes

Would you buy 8x8 X Series (Formerly Virtual Office) again?

Yes

8x8 is great for smaller organizations that want what a big corporation has with their PBX system.

8x8 X Series (Formerly Virtual Office) Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
Not Rated