Item: 8x8 Work
Rating: 7
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use the 8x8 Work system, including landlines, cell phone and desktop apps. The major issue we have is trouble getting issues resolved timely. We wait on hold or do not get email responses. Occasionally our lines will go out in the office as well. Not sure if this is 8x8 Work or the Wi-Fi but it can be troubling to a working business.

Pros and Cons

Pros

The connection between phone, app and desktop
The amount of setting options on our landlines
The ease of us for holidays and voicemail change over through the admin portal

Cons

Speaking to a representative in a timely manner
Getting issues resolved such as texting
Not getting responses to support emails

Usability

It is suitable for what is needed day to day but when trying to use extra features or get help with issues quickly it is not ideal for our fast moving field of work.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Would you buy 8x8 Work again?

Other Software Used

Aqore, Adapt

Likelihood to Recommend

As previously stated the issues with texting took far too long to resolve. The lack of ability to speak to a representative quickly. I sit on hold for way too long when I call. The lack of response when I try to email support.

8x8 Work Feature Ratings

Comments

Please log in to join the conversation

Alison Stewart
(Vendor Representative) commented a year ago
Dear Customer, we appreciate your feedback, we are sorry to hear you have had issues contacting our support team, please contact us at reviews@8x8.com.

8x8 Work Review