10 Years of Consistent Service.
June 24, 2025

10 Years of Consistent Service.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 for our amusement and catering company. Assists with handling sales calls for our operations and office teams. The mobile app is utilized daily to access our office phones while on the road, which is a big part of the industry. Settings are easy to update, such as voicemails, auto attendants, and extensions. We have used it for over a decade and do not plan on changing anytime soon.

Pros

  • Mobile Phone App.
  • Quick Support When Required.
  • High Quality equipment.
  • Customizable to fit what we need to use it for.

Cons

  • Consolidate menus.
  • Make different setting options searchable on the Portal.
  • Offer headsets with the phones as standard.
  • Getting access to emergency voicemails left on our office lines when we are at home, on the weekend, or after hours.
  • Texting clients from a dedicated office line portal, keep things private and organized.
  • The ease of installation and helpful support when needed significantly limit the time wasted.
The portal could be a bit more consolidated or easier to navigate, but with so many customizable options, this is greatly appreciated. Over the past 10 years, there has been little to no reason to consider changing, as everything has consistently been satisfactory.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Our industry is inherently mobile, so our team is always on the go. Being able to access all our office phone information and call customers and partners from an office line, rather than a personal cell phone, is helpful. Our crew can text a client who may not recognize the number calling to provide information about the delivery or event without disclosing personal contact info.

8x8 Work Feature Ratings

9.0
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
10
9.5
Answering rules
9
Call park
10
Call screening
10
Message alerts
9
10.0
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 5 months ago
    Dear Customer Thank you for your detailed review Were delighted that 8x8 Work supports your amusement and catering company with mobile accessibility and reliable features. Your feedback on menu consolidation and portal navigation is appreciated. Its great to hear that our service meets your needs and contributes to your teams efficiency. Your insights are invaluable for our continuous improvement.

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