1. Home
  2. VoIP Providers
  3. 8x8 Work Reviews
  4. User Review of 8x8 Work
Good Product, Room For Improvement
Updated May 26, 2022

Good Product, Room For Improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We use it for the contact center function to schedule our patients.
  • IVR scripting.
  • Analytics.
  • User management.
  • Teams integration.
  • Transaction codes.
  • Licensing and contract structure.
  • Report consistency.
  • Random user bugs.
  • Allows us to improve processes by analyzing the data.
  • Easily manage users.
  • Easily make changes to the scripts.

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

It works great for a contact center. The analytics allows us to analyze performance, but there could be some improvements to allow us to better understand and follow the data.

8x8 Work Feature Ratings

7.5
Hosted PBX
8
User templates
7
Call reports
7
Directory of employee names
8
7.0
Answering rules
Not Rated
Call recording
7
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

8x8 X Series Support

Support team takes a while to respond and the tier 1 seems to have the same level of product knowledge that I do.

Using 8x8 X Series

It's easy to use. Gave it an 8 because of the occasional bugs.