Powerful Phone System at a sustained good price.
July 22, 2023

Powerful Phone System at a sustained good price.

Fabian Lima | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

I use it as our landline type phone and for when I am out of the office. I am a solo practitioner with one paralegal and we both use it exclusively. Our phones ring all day long as it's a high-volume immigration practice. Sometimes I am in court or out of the office for a variety of reasons and I never want my clients to have my cell phone number so I often use the mobile app to do calls while out of the office. It works very well either over wifi or cellular data.
  • Good price
  • Mobile integration
  • Ease of use
  • Flexible expanandability.
  • Ease of call forwarding on the website could be improved
  • Finding call logs on the site
  • Mobile phone app doesn't show call history unless left on all the time.
  • The price has stayed very consistent these past 8 years
  • Good value for a host of modern features
  • Phones are still the lifeblood of new client contacts and the system clearly works well for that.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

I have never felt that 8x8 X Series was inadequate for my firm's needs. I don't know how well it would work in a huge firm setting as I'm just a solo practitioner, but it may be complicated for many users, but I can't say that confidently.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
User templates
Not Rated
Call reports
5
Directory of employee names
10
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
7