8x8 is a great platform!
November 21, 2019

8x8 is a great platform!

Taylor Carswell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

8x8 X allows us to work remotely and in a more mobile fashion. It's making sure we don't miss important calls from our customers, and it allowing us to have a very flexible/stable phone system.
  • Flexibility.
  • Stability.
  • Cost.
  • The mobile app could use some improvements (stability).
  • It is much cheaper for a smaller organization than self-hosting a PBX.
8x8's interface is better, app more stable, and the overall service is also more stable.
Support has been fast and fantastic to deal with. Their chat support is especially good.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 X Series is perfect for small and medium businesses. I can imagine that a large organization would not be a great fit, as they could likely self-host a phone system for much less, and would probably already have IT staff on hand to handle that.

8x8 Work Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
5
Audio conferencing
10
Mobile app for iOS
8
Mobile app for Android
8