Item: 8x8 Work
Rating: 9
Author: Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Use Cases and Deployment Scope

8x8 is being used by the whole organization. The auto attendant greatly helps direct callers to its respective department. Whenever an employee transfers to a new room, we can easily change the extension numbers rather than having to move the physical phones. Copies of voicemails can be sent directly to our email.

Pros and Cons

Pros

Auto attendant.
Manage extensions.
Ring groups.

Cons

Transferring voicemail after swapping extensions.
Conferencing, bridging calls.

Return on Investment

Being able to direct calls to the respective department has reduced stress on employees.

Support Rating

8x8 has given us the essentials in being a to perform basic business practices. Not only does it help with improving communication within the office, it also helps clients when their calls are directed to the respective department.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

The auto attendant greatly helps direct callers to its respective department. Whenever an employee transfers to a new room, we can easily change the extension numbers rather than having to move the physical phones. Copies of voicemails can be sent directly to our email.

8x8 Work Feature Ratings

Comments

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8x8 X Series Review