8x8 [X Series] for a small sized business
August 24, 2021

8x8 [X Series] for a small sized business

Darren Clarke | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

The 8x8 [X Series (Formerly Virtual Office)] is being used by one of the smaller sites in group, as a Unified Communication platform. It is being used by the whole site staff and factory. It helped us address working from home through COVID-19 it allowed our staff to still take business calls from any location. Our team used phones, phone app and the desktop app.
  • Desktop App
  • Easy to Deploy
  • Flexibility
  • Pick Up Groups need to simpler
  • Hunt groups more pick up options
  • Online Management portal [laid] out better
  • Desktop App
  • Mobile App
  • UC Platform
  • Web Conferencing
  • Users able to reach colleagues easily regardless of location
  • Increased collaboration with internal and external parties
  • Ongoing maintenance
We chose to go for 8x8 [X Series (Formerly Virtual Office)] in the end mainly because of the partner and the support they offered us dealing with a huge corporate business like vodafone for a landline solution is not the best and you don't get a decent service. I would recommend the 8x8 [X Series (Formerly Virtual Office)] as it is a fully managed and supported system.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

I would recommend 8x8 [X Series (Formerly Virtual Office)] to either small business or huge corporate call [centers,] it doesn't seem to fit a medium sized [organization]. It is well suited to flexible business that allow flexible working from home and in the office. It is a perfect system for people on the move with the mobile app.

8x8 X Series Feature Ratings

Hosted PBX
9
User templates
6
Call reports
5
Directory of employee names
8
Answering rules
4
Call recording
8
Call park
8
Call screening
6
Message alerts
8
Video conferencing
8
Audio conferencing
9
Video screen sharing
9
Instant messaging
7
Mobile app for iOS
9
Mobile app for Android
9