Absorb LMS was a great choice for my organizational needs!
March 30, 2023

Absorb LMS was a great choice for my organizational needs!

Sheri Barber | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Absorb Engage

Overall Satisfaction with Absorb LMS

Absorb LMS is the primary e-Learning platform at my organization. The system is primarily used to disperse off-the-shelf soft-skill training, as well as our in-house curated training, to our field employees (RMs/DMs/Trainers/Store and Assistant Managers)

Pros

  • I have a wonderful Client Success Manager (Zoe MacKay) who always makes herself available to my organization when needed. She is a delight to work with.
  • The Absorb LMS platform is easy to navigate from an end-user perspective.
  • This is my first time administering an LMS platform, and Absorb LMS is pretty user-friendly once you get the hang of it!

Cons

  • I find the Absorb LMS Knowledge Base to be a bit laborious to have to search through to find answers...and sometimes they are not easily understandable
  • As simple as it may seem, I would like the ability to hit enter after entering search information rather than having to select the "Add Filter" button
  • I would like the ability to run reports on multiple things at once (i.e., courses, etc.)
  • Using Absorb LMS has increased our employee learning engagement
  • The ability to store global sources has streamlined our policy, procedure, and form distribution process
Our Client Success Manager, Zoe, has been a tremendous support. She takes her time to explain things, is not easily frustrated with new administrators such as myself, loops in additional support or departments if needed, and is timely in her responses to my emails. Working with her has made this transition so much easier!
It is hard to compare because LinkedIn Learning is not a traditional LMS. My organization needed a traditional LMS to help with creating content as well as needing a comprehensive reporting tool

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

Yes

Would you buy Absorb LMS again?

Yes

Absorb is well-suited for companies using certain HRIS systems that only have employees in one country. Absorb LMS is not well-suited for companies that have multiple API pulls for different countries, hence you have to manually add and remove users.

Absorb LMS Feature Ratings

Learning Management
8.4
Course authoring
Not Rated
Course catalog or library
8
Player/Portal
Not Rated
Learning content
8
Mobile friendly
9
Progress tracking & certifications
9
Assignments
Not Rated
Compliance management
Not Rated
Learning administration
8
Learning reporting & analytics
8
Social learning
Not Rated
Gamification
Not Rated
Single Sign On (SSO) Enabled Learning
9

Using Absorb LMS

500 - Field Operations
2 - Training Department - Director, and National Trainer
  • Ease of use
  • Expandability
  • Content creation
  • Global Resources replaced our intranet for forms and policy and procedure distribution and updates
  • Gamification and collaboration
The system has been easy to use and implement. Support staff is great!

Absorb LMS Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
I do not believe we purchased premium support
Yes - Response time from support is great. Most issues are resolved quickly
Zoe is my Client Success Manager, and she is always willing to help! She will jump on Zoom calls to demonstrate items I need help with and walk through administration set-ups to ensure I am doing things correctly. Most recently, she offered to join a team call to demo the Observation Checklist functionality, which is new to the team!

Comments

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