Appreciation for Absorb LMS and the Support Team
Updated December 03, 2025

Appreciation for Absorb LMS and the Support Team

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Absorb LMS

The Absorb LMS has continued to be an easy-to-use but
powerful tool to create educational content for our key partners and
stakeholders, meeting a range of needs and requirements. To date, we have more than a dozen curricula with more being made and approx. 4500 users. We work directly with
Kirsten Spak, who has continuously provided timely and quality help for myself
as the lead and our organization. Kirsten has helped us ensure that we are
going about things as efficiently and is always willing to walk through things
to demonstrate suggestions and functions. As we look to expand our offerings further,
Kirsten has helped strategize for the best approach, which has helped our
workflow and the end-user experience. As we are still relatively new users, but
using the LMS every day, Kirsten has been very patient and provided clear
instruction on processes when we were unsure of what to do and has been able to
troubleshoot, with her team, functions that were desired but not availability
at the time, to provide us with solutions.

Pros

  • Customer Service - Our CSM, Kirsten Spak, has continued to provide consistent, friendly, timely and high-quality help as we expand our utilization of the tool.
  • Course Creation - We have been able to create custom courses with a wide range of features, including branding, audio, video and assessments.
  • Reporting - Absorb LMS offers a robust reporting function which allows us to understand our users and meet the needs of our partners when user information is required for their projects.
  • User Management and Grouping - Absorb allows us to easily manage users - including activation, enrollment, and assignment to groups. This facilitates easier reporting and, importantly, that access to content is limited to only those who should have access.

Cons

  • The AI voice functionality mispronounces certain medical terms, so this is an area that can be improved.
  • Continued improvement in our ability to expand learner engagement and offerings for professionals within our field.
  • Competitive pricing for nonprofit partners.
  • Increased capabilities have facilitated new ideas on how we can connect and support various types of stakeholders in our community.
I've found that the Absorb LMS has been user friendly from an administrative point of view. This has been facilitated by our CSM, Kirsten Spak, who has helped guide us to ensure efficiency and user-friendliness in the resources we're creating.
  • Content Creation (Absorb Create)
  • Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)
Absorb Create allows us to make customized courses to fit the needs of our partners - including specific branding and assessments. The reporting and insight capabilities ensure that our partners have the necessary information on their users to ensure requirements are being met. As we expand education to a more a broad audience, these capabilities facilitate a consistent look and experience across our full library, which further conveys a sense of professionalism.
Our CSM, Kirsten Spak, has provided us with high quality and timely assistance on numerous occasions. This help, and knowing that Kirsten is available to help, makes our administration much more simple and less stressful. Kirsten has and continues to help ensure our processes are efficient and that we're aware of, and utilizing, the available tools and functions within the LMS, when needed.
Not in the listing options - we have previously utilized clinical trial software from Crisalis.

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

Yes

Would you buy Absorb LMS again?

Yes

We've found that the Absorb LMS is well-suited for custom course creation and simple replicability when relevant, which makes a more efficient administrator experience when developing multiple learning modules. The LMS also works well for delineating groups of users, making it simple to pull reports and control access to content.

Absorb LMS Feature Ratings

Learning Management
9.5
Course authoring
10
Course catalog or library
9
Player/Portal
9
Learning content
Not Rated
Mobile friendly
9
Progress tracking & certifications
10
Assignments
10
Compliance management
Not Rated
Learning administration
10
Learning reporting & analytics
9
Social learning
Not Rated
Gamification
Not Rated
Single Sign On (SSO) Enabled Learning
Not Rated

Using Absorb LMS

4 - Staff that use Absorb LMS include Sr. Directors and administrative staff. Functions for the Sr. Directors include overall administration of the LMS, including course design, user experience and content management. Administrative staff assist with reporting, as needed.
2 - There are two Sr. Directors that oversee the majority of everything to do with the LMS, with one being the main staff for everything, and the second able to help out if and when needed.
  • Expanding professional education through course offerings
  • The ability to host a wide variety of content to reach different types of learners
  • The ability to report on course usage for our partners
  • The utilization of AI voices as part of content and course development has reduced the burden of recording and provided flexibility when changes are needed.
  • We are able to group users based on specialty and trial involvement, which helps us better understand the community.
  • Continued expansion of resources
  • Continued expansion of users across medical specialties
We are using our LMS to create a professional education repository for a wide range of medical specialists and what this to be a resource that continues growing into the future.

Evaluating Absorb LMS and Competitors

Yes - We previously had a single course offering using clinical trial software from Crisalis. We moved to the Absorb LMS to have more control over design and administration and for cost savings.
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other
As a non-profit, costs are always of the utmost importance. We are a patient advocacy organization and ensuring that we are proper stewards of the donations we receive is top of mind when evaluating costs.
Nothing to note at this time.

Absorb LMS Implementation

  • Implemented in-house
  • Learning a new system for content delivery on a deadline. Ensuring that we were developing things the correct, most efficient way

Absorb LMS Training

  • Online Training
  • No Training
The training was comprehensive - there were existing modules to learn functionality but working with Absorb staff, and receiving recordings of those walk-throughs, made a rapid understanding of the LMS achievable and covered the necessary material that was needed and allowed for specific questions to be addressed.
Most of the functionality is pretty intuitive, but it certainly does help to have a CSM available to assist.

Configuring Absorb LMS

We've found that the configurability has met our needs to this point. Like anything, there is always room for growth and improvement.
Not at this time.
Yes - we have customized the interface extensively - Yes, we've customized the user interface with our branding and priority content and resources. Once demonstrated, this was simple to accomplish and maintain.
No - we have not done any custom code
Not at this time.

Absorb LMS Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, as a first time and new user to the Absorb LMS, we did purchase premium support and have continued to do so over the past few years. We appreciate having the consistency of a dedicated Absorb support team member, in our case, Kirsten Spak, who has a good understanding of our organization and what we're trying to accomplish with the LMS. Having Kirsten as a direct contact has also been great for quick resolution of questions and issues, when they arise, and ongoing guidance with our needs in mind.
Yes - Yes and yes. Outside of added functionality, I've reported existing functionality not working as expected and this was addressed promptly and resolved.
As part of our LMS, we work with a number of partners to provide custom clinical trial training programs in which their users earn certificates of completion as part of their required onboarding process. Though all users have access to their certificates, we received a request to provide our partner with all 800+ certifications of completion. We asked whether this could be done in bulk rather than individually, given the large number, and at the time this was not a straightforward or obvious function. However, Kirsten Spak, our CMS, brought the issue to her team and the provided a work-around so that we could save time and download the certificates in bulk. Subsequently, the function to download in bulk was introduced, which we appreciate as it's a request we've received on more than one occasion.

Using Absorb LMS

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Course creation
  • Custom user reporting
  • nothing to note at this time
Yes, but I don't use it

Absorb LMS Reliability

The LMS has met our needs to this point. We are planning to further scale up in the near future and I'm confident that it will continue to meet our needs.
To date, we have had no issues with the availability of the LMS.
We have experienced infrequent issues with things like load times on reporting, or pages timing out, but for the large majority of our time within the system things have worked as they should.

Integrating Absorb LMS

We have not integrated anything at this time.
  • None at this time
  • Salesforce
This is a recent direction for us and we were told that integration is supported.
None at this time.
We can better answer this question after utilizing the integration capabilities.

Relationship with Absorb Software Inc.

The Absorb team has and continues to proactively reach out and stay ahead of our contract, willing to meet and discuss questions and concerns, and efficient and reliable when executing the contract. Our main contact for the sales process has been Jackson Gagliardi, who has continued to be great to work with.
Similar to working with them prior to the sale, Jackson and Absorb team has and continues to proactively reach out and stay ahead of our contract, willing to meet and discuss questions and concerns, and efficient and reliable when executing contract amendments and renewals.
We work directly with Kirsten Spak, who has continuously
provided timely and quality help for myself as the lead and our organization.
Kirsten has helped us ensure that we are going about things as efficiently and
is always willing to walk through things to demonstrate suggestions and
functions. As we look to expand our offerings further, Kirsten has helped
strategize for the best approach, which has helped our workflow and the
end-user experience. As we are still relatively new users, but using the LMS
every day, Kirsten has been very patient and provided clear instruction on
processes when we were unsure of what to do and has been able to troubleshoot,
with her team, functions that were desired but not availability at the time, to
provide us with solutions.
Unable to share at this time
Unable to share this time
Nothing to share at this time

Upgrading Absorb LMS

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