Overall Satisfaction with Acquia Digital Experience Platform
We use Acquia Digital Experience Platform as the hosting platform for our enterprise website. Our website serves both branding and informational purposes, and it is critical that the site is stable and responsive. The site is a fairly complex drupal instance, and we use a variety of Acquia services to support site development, maintenance and delivery.
- Excellent, responsive customer support engineers
- Stable and effective hosting platform
- Helpful CLI and additional tooling for interacting with Acquia services
- I miss their old local development kit called DevDesktop. I wish they would bring it back.
- Some of their documentation is great, but some could use work.
- I feel that the options they expose for interacting with our site logs are not ideal.
- When our site first launched, we had some negative experiences with throughput on our site. Eventually, this was resolved, but it took a lot of work with Acquia engineers.
- Acquia Digital Experience Platform has helped us with a few situations where our in-house tech expertise needed the advice to solve a problem, even though this wasn't really within the purview of their support contract with us.
Our productivity was immediate. However, we undertake very little personalization or direct customer engagement efforts, as our site is primarily informational.
We use AWS (a variety of services inside AWS) to host our less than mission-critical sites. These are great options for sites that are relatively simple, technically, and/or that can tolerate occasional problems. However, Acquia Digital Experience Platform does provide a level of concierge service that I have appreciated when it comes to running a highly available web application.
Do you think Acquia Digital Experience Platform delivers good value for the price?
Yes
Are you happy with Acquia Digital Experience Platform's feature set?
Yes
Did Acquia Digital Experience Platform live up to sales and marketing promises?
Yes
Did implementation of Acquia Digital Experience Platform go as expected?
I wasn't involved with the implementation phase
Would you buy Acquia Digital Experience Platform again?
Yes