Concierge-Style Hosting
August 04, 2022

Concierge-Style Hosting

Miles Efron | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Drupal Cloud

Modules Used

  • Cloud Platform
  • Cloud IDE

Overall Satisfaction with Acquia Digital Experience Platform

We use Acquia Digital Experience Platform as the hosting platform for our enterprise website. Our website serves both branding and informational purposes, and it is critical that the site is stable and responsive. The site is a fairly complex drupal instance, and we use a variety of Acquia services to support site development, maintenance and delivery.
  • Excellent, responsive customer support engineers
  • Stable and effective hosting platform
  • Helpful CLI and additional tooling for interacting with Acquia services
  • I miss their old local development kit called DevDesktop. I wish they would bring it back.
  • Some of their documentation is great, but some could use work.
  • I feel that the options they expose for interacting with our site logs are not ideal.
  • When our site first launched, we had some negative experiences with throughput on our site. Eventually, this was resolved, but it took a lot of work with Acquia engineers.
  • Acquia Digital Experience Platform has helped us with a few situations where our in-house tech expertise needed the advice to solve a problem, even though this wasn't really within the purview of their support contract with us.
Our productivity was immediate. However, we undertake very little personalization or direct customer engagement efforts, as our site is primarily informational.
Our site traffic fluctuates widely, both on a 24-hour cycle and over the course of the year. We have had not trouble to support our peak traffic on Acquia's infrastructure.
We use AWS (a variety of services inside AWS) to host our less than mission-critical sites. These are great options for sites that are relatively simple, technically, and/or that can tolerate occasional problems. However, Acquia Digital Experience Platform does provide a level of concierge service that I have appreciated when it comes to running a highly available web application.

Do you think Acquia Digital Experience Platform delivers good value for the price?

Yes

Are you happy with Acquia Digital Experience Platform's feature set?

Yes

Did Acquia Digital Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Acquia Digital Experience Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Acquia Digital Experience Platform again?

Yes

Amazon Web Services, Docker, Eclipse, Google Analytics, Google Tag Manager, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)
If you are planning to develop a site that needs enterprise-level availability, Acquia Digital Experience Platform is a good choice. There are certainly cheaper options out there if a less robust solution is tolerable, however. The hosting is great for us, as a PHP/drupal shop. I'm not knowledgeable enough to say if Acquia Digital Experience Platform is the right choice for other technologies.

Acquia Digital Experience Platform Feature Ratings

WYSIWYG editor
Not Rated
Code quality / cleanliness
Not Rated
Admin section
Not Rated
Page templates
Not Rated
Library of website themes
Not Rated
Mobile optimization / responsive design
Not Rated
Publishing workflow
Not Rated
Form generator
Not Rated
Content taxonomy
Not Rated
SEO support
Not Rated
Bulk management
Not Rated
Availability / breadth of extensions
Not Rated
Community / comment management
Not Rated
API
8
Internationalization / multi-language
Not Rated
Not Rated
Role-based user permissions
Not Rated