Powerful CRM for experienced marketers
June 01, 2022

Powerful CRM for experienced marketers

Denise Lee | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Small Business

Overall Satisfaction with ActiveCampaign

ActiveCampaign is a pretty powerful system all in all but definitely requires that the user has some level of understanding how to use a CRM and light programming background. I have setup ActiveCampaign for a few of my clients over the years and there is a bit of a learning curve. It took several attempts to understand why certain were not working. The tutorials were lacking and made assumptions as to how people understand how to create various campaigns and workflows sequences. I would say it was nice that it had various templates for welcome sequences or follow up or abandoned cart. Also, in terms of cost it is better than Hubspot, more powerful in terms of the ability to embed code or add more functionality but all of that powerful comes at the cost of the users understanding of the platform. I would recommend ActiveCampaign to immediate to advanced users who really want to have the ability to create integrations with other software programs or systems - like tracking leads through Google Ads or some other advanced techniques.
  • Power programming tools
  • Integration tools
  • Various workflows templates
  • Creative email ideas
  • Poor tech support
  • Outdated tutorials
  • Understand which campaigns were more successful than others.
  • Track how and where money is best spent for emails.
  • Great to save time through integrative tools.

Do you think ActiveCampaign delivers good value for the price?

Yes

Are you happy with ActiveCampaign's feature set?

Yes

Did ActiveCampaign live up to sales and marketing promises?

Yes

Did implementation of ActiveCampaign go as expected?

Yes

Would you buy ActiveCampaign again?

Yes

ActiveCampaign is best for experienced marketers or those who have an understanding of programming. If you have used workflows or used other programs like Constant Contact using ActiveCampaign will be a delight in terms of more robust tools and functionality. If you’re also trying to capture lost sales abandoned carts - using some of their technology can help identify any leaks in your sales funnel.

ActiveCampaign Feature Ratings

WYSIWYG email editor
10
Dynamic content
5
Ability to test dynamic content
9
Landing pages
7
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
9
Data quality management
10
Automated sales alerts and tasks
5
Calendaring
Not Rated
Event/webinar marketing
8
Social sharing and campaigns
10
Social profile integration
10
Dashboards
10
Standard reports
10
Custom reports
10
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
10
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated