Great Proficiency Program
November 27, 2020

Great Proficiency Program

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

This is a very useful tool in our effectiveness to produce activity reports for each of our end users. We are able to determine and find the value each team member contributes as well as their effectiveness in their work. We started at random user targeting, but have moved beyond individuals and began focusing on separate departments.

Pros

  • Productivity.
  • Performance.
  • Efficiency.

Cons

  • Some users have more than one workstation. Need to tie multiple stations to one user.
  • When classifying productive or nonproductive, [you] have to switch screens too many times.
  • Internet abuse has dropped severely with end users.
  • Work flow has increased.
  • Efficiency and increase of labor flow has made production increase.
Overall we had a handful of employees in the beginning suspected of abusing internet on their computers. It was ravaging once we began collecting reports and data. We were able to monitor, mentor, and retrain very good employees. This was a bit of a battle at first but employees now have began to shift their focus in a more productive nature that produces a great work flow.
None
It is unfortunate that sometimes in the workforce employees abuse computer internet usage. Reports of these activities really help retrain employees and help them focus on their work. We [would] rather review these activities with employees and help them redefine their roles with our company than to [lose] a good employee for some petty computer abuse. We can retrain employees, make them aware of their workflow, and help make them a more successful part of the company.

ActivTrak Feature Ratings

Workforce Analytics
8.0
Automated data collection
10
Data analysis
10
Benchmarking
5
Pre-built content
8
Data management
7
Self-service insights
8

ActivTrak Support

I have only needed support two times in three years of using ActivTrak and the support received was well above expected. The technicians also followed up with alternative solutions. On one nature there were no immediate solutions, but the technicians professionally followed up with a good answer and solution to my request.

Using ActivTrak

It is a very effective program that keeps production reports steady and streaming. I enjoy receiving the weekly summary reports which define the overall work flow and progress of all of users. Once you have successfully managed all of your departments it becomes easier to manage the target areas instead of individuals.

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