Review
Updated January 26, 2026

Review

Robert Chester Gervacio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

General Business

Modules Used

  • FInancial Management Suite

Overall Satisfaction with Acumatica

I use Acumatica in our accounting department in all aspects. The business problems encountered is the need of customizations due to the complexity of the business, as well as the features that is not available yet. I am one of the administrators of the product and also does the reporting, dashboards, and accounts payable.

Pros

  • Reporting
  • Dashboards
  • Processing
  • Customization
  • Finance

Cons

  • Machine Learning
  • Automation
  • Dashboards
  • AI
  • Automation
I haven’t experienced the capability as the feature is still getting improve and updated. We will get it this year. But so far, I am using copilot and using Acumatica data to make business decisions faster and backed with data. So far, text recognition and gl anomaly did help our business to operate accurately and faster.
It helps the business to make data driven decisions.
1-3 months
It is easy to train staff and explain data. Very user friendly and able to create reports that cater the needs of external vendors and clients, as well as internal staff. Automation made payments faster and accurate without any delays.
I use it for finance and reporting. It meets my needs to do my projects and processes
Acumatica is way better due to customizations and security

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

Yes

Would you buy Acumatica again?

Yes

It is well suited for accounting, manufacturing, construction, distribution, and retail. Since its open source, customizations are easily implemented and the community are very supportive in finding solutions. The scenarios thats is not suited is are mostly allocations but it’s related to my company due to complex services we have,

Acumatica Feature Ratings

10.0
Accounts payable
10
Accounts receivable
10
Global Financial Support
10
Primary and Secondary Ledgers
10
Journals and Reconciliations
10
Configurable Accounting
10
Standardized Processes
10
10.0
Billing Management
10
Cash and Asset Management
10
Travel & Expense Management
10
Budgetary Control & Encumbrance Accounting
10
Period Close
10
Inventory Management ()
Not Rated
10.0
Credit card processing
10
Cost of goods sold
10
Order Orchestration
10
Payroll Management ()
Not Rated
9.3
Dashboards
8
Standard reports
10
Custom reports
10
8.0
API for custom integration
9
Plug-ins
7
10.0
Role-based user permissions
10
Single sign-on capability
10
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
8.3
Project Planning and Scheduling
9
Task Insight for Project Managers
8
Project Mobile Functionality
8
Definable Resource Pools
8
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
Supply Chain ()
Not Rated
Product Lifecycle Management ()
Not Rated

Using Acumatica

50 - Accounting
2 - Technical and Analytical skills
  • Accounts Payable
  • Accounts Receivable
  • Financials
  • Project Manager
  • Creating a ticketing system
  • Integration with client system
  • Customizing screens for a department
  • Payroll
  • Resource Planning
  • Task Manager
Because Acumatica keeps updating every year and adapting to all the changes especially with AI capabilities, User interface, interactive assistant and many more. Not only that, there are so many ISVs and VARs that support and integrate with Acumatica that provides you alot of options to innovate your business needs.

Evaluating Acumatica and Competitors

Yes - Sage 500
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
There’s nothing to change

Acumatica Implementation

  • Implemented in-house
  • Third-party professional services
BHE Consulting
Yes - Testing and Live
Change management was a big part of the implementation and was well-handled
  • Training
  • Acceptance
  • Change

Acumatica Support

Acumatica and our partner is very fast to respond to issues and our needs
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Yes, because it helps us with security and resolving issues.
Yes - Yes
When we need to return our ERP to a state like 5 mins ago when everything went down. The backup capability is very helpful

Using Acumatica

It always update and improve the usability for users
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Business Events
  • Generic Inquiry
  • Import Scenarios
  • Export scenarios
  • Report Designer
Yes - Our users like it

Comments

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