Good but room for improvement
June 12, 2025

Good but room for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

General Business

Modules Used

  • FInancial Management Suite

Overall Satisfaction with Acumatica

We currently use Acumatica for finance and accounting purposes, with the goal being to expand its use across the rest of the company over time.

Pros

  • Report designer is easy to pick up for those with no experience
  • Everything is where you expect it to be, very navigable
  • The tool tips at every turn are very helpful and well thought out

Cons

  • It's difficult to undo things in the system if you make an error
  • We have seen negative ROI when it comes to Acumatica, but we now have more confidence in how our data is tracked and stored.
Other
It's made the ordering process smoother as well as financial statement generation easier.
I don't think Acumatica is a major player in the semiconductor industry however it does quite well for how cheap it is.
Acumatica ERP is the next step up from individual systems such as quickbooks for finance/accounting and Salesforce for CRM.

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acumatica go as expected?

No

Would you buy Acumatica again?

Yes

It's well suited for most businesses, semiconductor manufacturing may be a little outside its out of the box capability but not impossible.

Acumatica Feature Ratings

8.0
Accounts payable
8
Accounts receivable
8
Global Financial Support
8
Primary and Secondary Ledgers
8
Journals and Reconciliations
8
Configurable Accounting
8
Standardized Processes
8
8.0
Billing Management
8
Cash and Asset Management
8
Travel & Expense Management
8
Budgetary Control & Encumbrance Accounting
8
Period Close
8
8.0
Inventory tracking
8
Automatic reordering
8
Location management
8
8.0
Pricing
8
Order entry
8
Credit card processing
8
Cost of goods sold
8
Order Orchestration
8
8.0
Pay calculation
8
Benefit plan administration
8
Direct deposit files
8
8.0
Dashboards
8
Standard reports
8
Custom reports
8
8.0
API for custom integration
8
Plug-ins
8
9.0
Role-based user permissions
10
Single sign-on capability
8
8.0
Award Lifecycle Management
8
Project Financial Management ()
Not Rated
8.0
Project Planning and Scheduling
8
Task Insight for Project Managers
8
Project Mobile Functionality
8
Definable Resource Pools
8
8.0
Bids Analyzed and Compared
8
Contract Authoring
8
Requisitions-to-Purchase Orders Integrated
8
Supplier Management
8
8.0
Risk Repository
8
Control Management
8
Control Efficiency Assessments
8
Issue Detection
8
Remediation and Certification
8
8.0
Transportation Planning and Optimization
8
Transportation Execution Management
8
Trade and Customs Management
8
Fulfillment Management
8
Warehouse Workforce Management
8
8.0
Production Process Design
8
Production Management
8
Configuration Management
8
Work Execution
8
Manufacturing Costs
8
8.0
Forecasting
8
Inventory Planning
8
Performance Monitoring
8
8.0
Proposal Management
8
Product Master Data Management
8

Using Acumatica

4 - Accounting, Sales, C-suite
  • Accounting functions
  • Order tracking
  • Invoice creation
  • Templated reporting
  • Auto emailing
  • Production planning
  • Quality management
  • Timecard tracking
I don't foresee us moving away from Acumatica anytime soon, we've got a lot of time and resources invested into this system.

Evaluating Acumatica and Competitors

Yes - QuickBooks Online - we wanted to implement an ERP for future growth instead of continuing with separate systems for different things.
  • Ease of Use
  • Other
Pricing was a big factor, it's great value for the money compared to other solutions out there.
We'd probably opt for a different vendor/integrator.

Acumatica Implementation

If it weren't for the in-house implementation team at Acumatica, this rating would be significantly worse - we had awful times working with several implementers/vendors.
  • Implemented in-house
  • Third-party professional services
We tried to work with Blytheco and ClientsFirst however neither were successful.
  • Poor project management on the vendors parts

Acumatica Training

  • Online Training
  • In-Person Training
  • No Training
We didn't receive any in person training but this survey was glitching and wouldn't let me move on without selecting in person training on the previous question
It was helpful and worked, however it could've been better
Somewhat

Configuring Acumatica

It's difficult to configure in my opinion
Work with Acumatica in-house team
No - we have not done any customization to the interface
No - we have not done any custom code
Made some custom reports, that was a bit of a learning curve but not too bad.

Acumatica Support

Anyone I've spoken to has always been extremely helpful, support does a fantastic job.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't believe so - we haven't looked into it yet.
Acumatica's in-house implementation group constantly went above and beyond in our time working with them, can't say enough good things about them.

Using Acumatica

Could be a bit easier to find things.
ProsCons
Like to use
Consistent
Unnecessarily complex
Slow to learn
Lots to learn
  • Report generation
  • Updating records
  • Adding users
  • Undoing invoices once they're released
Yes, but I don't use it

Acumatica Reliability

Integrating Acumatica

  • File import/export
Work with in-house Acumatica folks to get the best results

Relationship with Acumatica

Complete lack of project management on their part
We're in litigation
AMAZING!
Unknown
Don't, go straight to professional services

Upgrading Acumatica

Comments

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