Item: Adobe Acrobat
Rating: 10
Author: Verified User

Overall Satisfaction with Adobe Acrobat

Use Cases and Deployment Scope

We use this product for the creation of presentations to our customers for review ... costing, line sheets, and various documents. This product provides us with the ability to combine multiple documents into a presentation that we can provide to our Customers. Sharing a PDF is much safer than sharing a word document, and comparable across all devices and Operating systems. Adobe Acrobat DC has provided us with a great tool to create presentations that are easy to use and safe and secure to share.

Pros and Cons

Pros

Combine PDF's
Edit/Modify PDF's
Combining files into one PDF document with ease

Cons

Fonts controls need some work
Highlighting Icon or shortcut needed
One time license fee vs subscription option

Most Important Features

High resolution PDF's
Convert read-only .pdf files to editable .pdf files. Files look cleaner and more professional this way.
Fill-able form fields

Return on Investment

Ability to create professional presentations for sales and marketing to Clients with ease in house.
Reduced man-hours by using multiple templates for presentations across our client list.
Ability to use one product to create and transform our data with a ease to use software package at a low cost per user.

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

We love the ease in which I can store edit and create the documents for
our weekly meetings. I'm able to convert our meeting notes and graphs
quickly.""Their customer service is outstanding also; very helpful.""It
is very user friendly and the navigation is labelled clearly for ease
of use. Electronic Signature makes signing documents easy and once done
the PDF doc can be attached and sent using email."

Security

Adobe has robust security features developed into its products. Encryption is extremely important to us when creating a PDF file before emailing it to a client. Our clients ask us to ensure the security of their information along with the sensitive pricing and our supplier/vendor information. We have not faced any security problems while using Adobe Acrobat DC.

Alternatives Considered

We did not compare as we know Adobe is the best there is for what we need

Key Insights

Do you think Adobe Acrobat delivers good value for the price?

Yes

Are you happy with Adobe Acrobat's feature set?

Yes

Did Adobe Acrobat live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat go as expected?

Yes

Would you buy Adobe Acrobat again?

Yes

Other Software Used

Microsoft 365, Adobe PhotoShop, Adobe Illustrator CC

Likelihood to Recommend

Being in the fashion industry we create presentations to our customers to review items that consist of multiple pages for
booklets, programs, and magazines clippings, Adobe Acrobat DC allows our employees to combine multiple file-formats and arrange the order in one screen and preview the finished product prior to sending it to a client for review. The
downside is that the files are typically large and Adobe Acrobat DC does not do an adequate job of compressing them for email which creates an extra step when sending files. This does not present a huge issue but it would be nice to have it have a built-in function to eliminate this issue.

Using Adobe Acrobat

Users and Roles

30 - Adobe
Acrobat is widely used in our organization for its robust capabilities in handling
PDF documents. While the specific applications may vary by departments, the following summarizes the most common ways Acrobat is leveraged in
a our business setting. Editing and reviewing documents, creating forms, record keeping. PDFs created or managed with Acrobat are suitable for
long-term archiving due to their stability and compatibility. This is essential
for record retention policies and regulatory compliance.

·
Efficient document workflows

·
Enhanced collaboration and feedback

·
Increased security for sensitive information

·
Faster transaction processing through
e-signatures

·
Easy form management and data collection

Support Headcount Required

3 - The personnel in our company that support Adobe are IT professionals. While it's not required to be technical to support this product our staff is well verse in it use. We do have a few power uses that assist the users if they have issues.

Business Processes Supported

Our Graphics department use the product for marking presentations.
Finance uses the product for end of month financial reports
Sales use the products for presentations and customer reporting

Evaluating Adobe Acrobat and Competitors

Products Replaced

Evaluation Lessons Learned

We would not change how we evaluated this product as we had experience with it in some fashion prior to our purchase. When comparing this product in the market place there really is not product that can hold a candle up to Adobe suite of tools.

Adobe Acrobat Support

Support Rating

We really have not needed much in the way of support but when we have their support with our issues has been very good.

Adobe Acrobat Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved Support cares about my success	None

Using Adobe Acrobat

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None