Disconnect with Adobe Connect
September 16, 2019
Disconnect with Adobe Connect
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Connect
We attempted to use Adobe Connect as a webinar platform for the entire firm. We were really excited about the virtual breakout room functionality, which would let subsets of Learners in a class break off and have discussions, brainstorming sessions by themselves, and then return to the larger class to share their learning/experiences.
Pros
- It has a nice interface.
- It allows for multiple people to be on a video at the same time.
Cons
- We found the customer support to be lackluster. When we first transitioned to the platform, we had a LOT of technical difficulties. It proved EXTREMELY challenging to get someone from Adobe Connect to troubleshoot with us or attend a webinar with us so that they could experience what we were experiencing.
- We had troubles with the audio. Some of our learners take webinars at their desks via laptops with VOIP audio; others take webinars by dialing in through their mobile phones. If both VOIP and mobile were used to access the platform, the virtual breakout room functionality was not available. This may or be not be related to the way our firm's telephony is set up. We couldn't get a clear answer on this from either our internal technologists or Adobe's technologists.
We were on both GoTo platforms, when it was decided to move to Adobe Connect. Due to the audio access challenges and lackluster customer support, we decided to stay with GoTo webinar.
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