Disconnect with Adobe Connect
Michelle Braun | TrustRadius Reviewer
September 16, 2019

Disconnect with Adobe Connect

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Adobe Connect

We attempted to use Adobe Connect as a webinar platform for the entire firm. We were really excited about the virtual breakout room functionality, which would let subsets of Learners in a class break off and have discussions, brainstorming sessions by themselves, and then return to the larger class to share their learning/experiences.
  • It has a nice interface.
  • It allows for multiple people to be on a video at the same time.
  • We found the customer support to be lackluster. When we first transitioned to the platform, we had a LOT of technical difficulties. It proved EXTREMELY challenging to get someone from Adobe Connect to troubleshoot with us or attend a webinar with us so that they could experience what we were experiencing.
  • We had troubles with the audio. Some of our learners take webinars at their desks via laptops with VOIP audio; others take webinars by dialing in through their mobile phones. If both VOIP and mobile were used to access the platform, the virtual breakout room functionality was not available. This may or be not be related to the way our firm's telephony is set up. We couldn't get a clear answer on this from either our internal technologists or Adobe's technologists.
We were on both GoTo platforms, when it was decided to move to Adobe Connect. Due to the audio access challenges and lackluster customer support, we decided to stay with GoTo webinar.
If everyone accesses the webinars with the same audio methodology, it seems like a good webinar platform. Unfortunately, that's not the reality for our Learners.

Adobe Connect Feature Ratings

High quality audio
6
High quality video
9
Low bandwidth requirements
7
Mobile support
7
Desktop sharing
9
Whiteboards
9
Calendar integration
Not Rated
Meeting initiation
Not Rated
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
9
Live chat
8
Audience polling
8
Q&A
9
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated