Adobe Connect Review
October 06, 2022

Adobe Connect Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Connect

Adobe Connect was used to facilitate virtual leadership development & coaching classes. We were in search of a more expansive & immersive virtual classroom as much of our curriculum transitioned to a virtual format during the pandemic. We were looking for a platform which had features beyond our standard Microsoft Teams meetings.

Pros

  • Allowed upload of course materials.
  • Customization of classrooms for various courses.
  • Ability to save classroom set-ups for future use.

Cons

  • The audio connection did not allow for various call-in options (mixed dial-in & computer broke breakout rooms)
  • Videos lagged for users & often froze so, it was determined the issue was not on our end but Adobe Connect's
  • Required additional set-up time for users pre-session; we often had to connect with users one on one to complete this.
  • Due to user issues, we had participants that opted to cancel class registration or no-shows.
We ultimately ended our use of Adobe Connect due to continued issues, lack of resolution & loss of participants. Currently we are using Microsoft Teams as it is our primary communication tool at our organization.

Do you think Adobe Connect delivers good value for the price?

No

Are you happy with Adobe Connect's feature set?

No

Did Adobe Connect live up to sales and marketing promises?

No

Did implementation of Adobe Connect go as expected?

No

Would you buy Adobe Connect again?

No

Adobe Connect is a great fit for facilitated sessions which have multiple features (video, slide deck, breakout rooms, job aids to upload, etc). We did not find it to be any better that Microsoft Teams or Zoom for smaller meetings.

Adobe Connect Feature Ratings

High quality audio
5
High quality video
5
Low bandwidth requirements
7
Mobile support
7
Desktop sharing
8
Whiteboards
9
Calendar integration
8
Meeting initiation
8
Integrates with social media
6
Record meetings / events
9
Slideshows
6
Live chat
10
Audience polling
10
Q&A
10
User authentication
10
Participant roles & permissions
8
Confidential attendee list
8

Adobe Connect Support

We were told for nearly a year tech issues were on our end only to have our rep confirm at a later date the bulk of issues were caused by Adobe bugs.

Using Adobe Connect

It was generally easy to use from a facilitator's perspective. However, our users struggled with the tech issues that came up upon launching. This included drops from the call, lagging video & inability to join breakouts.

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