1. Home
  2. Electronic Signature Software
  3. Adobe Acrobat Sign Reviews
  4. User Review of Adobe Acrobat Sign
Great app if you already own Adobe products
Updated May 25, 2021

Great app if you already own Adobe products

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We're primarily using Adobe Sign in order to execute legal contracts in as secure of a manner as possible. We've tried to limit the availability of Adobe Sign to just a few people in a couple of departments due to the relatively high cost of the product.
  • Adobe Sign has improved greatly in the last few years and has closed the gap considerably between itself and DocuSign.
  • While not as polished as DocuSign, it is still a slick experience overall, especially with recent improvements/simplification to UI.
  • Adobe Sign would benefit greatly from features beyond document editing. True document generation would go a long way to being more competitive in the marketplace
  • Additionally, the overall polish and ease of use when compared to DocuSign is not quite there. DocuSign just feels snappier and has less clicks overall.
  • Lastly, I think the software is quite expensive for what it is, and some of the thresholds you need to hit in terms of user base size + signed docs/month are unrealistic and unfeasible, depending on the size of your business.
  • Sign has had an positive impact on ROI overall, even though it's a bit pricey. We primarily use it only for executing legal contracts, and it works as advertised.
  • Integration with Acrobat DC and Acrobat Reader DC streamlines the experience and reduces headaches and negative perception regarding IT-sanctioned suite of tools.
Adobe Creative Cloud Support is, in general, quick and responsive. With specific regards to Sign, the support is generally outstanding. My experience with previous account executives have been warm and pleasant. They have been generally understanding of timelines and demonstrate a lot of grace and flexibility with scheduling calls and amending deadlines.

Adobe Sign is also generally low-maintenance, so we don't have many (if any) technical issues at all.
Not much to say on usability, other than it does everything as advertised and does them well. Recent UI improvements have made it a bit snappier and streamlined to bring it in line with the user experience offered by its main competitor, Docusign. The usability of integrations and seamlessly blending Adobe Sign with offerings in Adobe Acrobat and Acrobat Reader DC are great, as well.
As mentioned before, we primarily only use Adobe Sign to execute legal contracts and not much else. If pricing were more amenable and it had the capability of true document and content generation, it would be much more useful. We would then even consider using Adobe Sign as an e-signature solution for internal HR tasks (e.g., acknowledgement forms, Acceptable Use Policies, NDCs, employment contracts). Unfortunately, that does not seem to be the case today, and the hoops we have to jump through to make Adobe Sign integrate with other HR systems requires a substantial time investment.

Do you think Adobe Acrobat Sign delivers good value for the price?

Not sure

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

No

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

I think that if you are already invested in the Adobe Creative Cloud ecosystem, Adobe Sign is as close to a no-brainer as it gets. However, if you owned no other Adobe products, and you needed an e-sig solution, and Adobe Sign was up for consideration, I would likely dissuade others from looking at Adobe Sign. It's expensive for what it is, and the integration with other Adobe apps in the Creative Cloud are useless if you don't have those apps. There are competitor e-sig solutions that will do the basics of what you need for far less, and even free in some cases.

If Adobe were to make their tiered subscription plans (specifically for SMBs) more competitive and substantially reduce the arbitrary year-over-year price hikes, the value would be there. As it stands, however, I don't think Sign makes sense for SMBs. Big, 1000+-employee enterprises, yes.
Adobe Sign is a great companion to other apps in the Adobe Creative Cloud ecosystem--specifically Acrobat DC. If you already have all of or portions of the Creative Cloud, it makes sense to also pull the trigger on Adobe Sign if 1) you are in need of a e-signature solution, and 2) you put a lot of stock into compatibility and can benefit from the integrated nature of Sign + other apps.

With more specific use cases, Adobe Sign is perfect for executing legal contracts.