WFN overall pretty good
July 12, 2016

WFN overall pretty good

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Our company used ADP Workforce Now for payroll purposes only. When I started with the company, I started inputting more and more information on it. A few months ago, we switched to ADP TotalSource as there were more ways we could utilize ADP's platform.

Pros

  • Processing payroll: it only takes a couple minutes for ADP Workforce Now to generate a preview of the register. On ADP TotalSource I have to wait 20 minutes or more for the preview. Also, it can be downloaded ins Excel, which I cannot on TotalSource.
  • Customization: the home screen can be changed to fit the company's personality.
  • Fairly intuitive to navigate. The platform, particularly the PTO request section, is well designed.

Cons

  • If you have any issues, calling them is awful! I've had issues with payroll where I call the service center, wait on hold for over an hour, and then they drop my call! This has happened multiple times.
ADP WorkForce Now (WFN) is much better than ADP TotalSource. If I could go back and redo it, I would have stayed with WFN and then chosen to incorporate some of the other modules WFN can incorporate (time keeping, benefits, etc.).
ADP Workforce Now is good for processing payroll and if you have your own team of HR specialists who can answer questions.

ADP Workforce Now Feature Ratings

6.5
Employee demographic data
6
Workflow for transfers, promotions, pay raises, etc.
7
6.4
Pay calculation
7
Support for external payroll vendors
5
Direct deposit files
8
Salary revision and increment management
6
Reimbursement management
6
Leave and Attendance Management ()
Not Rated
Employee Self Service ()
Not Rated
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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