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ADP Workforce Now

ADP Workforce Now

Overview

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (982)
    8.6
    86%
  • Pay calculation (994)
    8.6
    86%
  • Update personal information (967)
    8.5
    85%
  • View and generate pay and benefit information (976)
    8.2
    82%

Reviewer Pros & Cons

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Pricing

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Essential

Contact sales team

Cloud

Enhanced

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Cloud

Complete

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Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ADP Workforce Now Demo | ADP

www.adp.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.9
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

6
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.8
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.8
Avg 7.8
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Product Details

What is ADP Workforce Now?

ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.

•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.

•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.

•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce

•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .

•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.

PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.

HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.

TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.

BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.

TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.

ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.

MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.

ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.

ADP Workforce Now Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

ADP Workforce Now Video

ADP Workforce Now - All-in-One HR Platform

ADP Workforce Now Integrations

ADP Workforce Now Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countriesmore than 50 countries currently supported
Supported LanguagesEnglish, Spanish, Canadian French

Frequently Asked Questions

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Dayforce, UKG Pro, and Paychex Flex are common alternatives for ADP Workforce Now.

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.6.

The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).

ADP Workforce Now Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(2102)

Attribute Ratings

Reviews

(1-25 of 1088)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Well suited - Since we have not time to waste, when payroll is in error, it allows me to correct to get back to entering payroll, instead of calling customer service which takes forever.
Not well suited - Having personal customer reps that are so overwhelmed that they can't address any issues until 24 hours have gone by. The whole idea of a personal rep for our company is to have them address issues immediately. We have now find it's actually better to wait forever on hold to get a random customer agent, then wait a whole day to have an immediate need fixed.
Score 1 out of 10
Vetted Review
Verified User
I have done payroll for over 25 years for 3 businesses with over 300 employees. I have used multiple other platforms as well as doing payroll 100% in house. I have used ADP's Run platform with no issues. Workforce now has been the worst experience and in 1 year we have had more problems and errors than all of my previous years combined all while costing us 4x as much. Support is abysmal and at times completely wrong. Numerous support tickets for the same issues and the problems continue. It has gotten so bad we started videoing our use of the platform to show and document the numerous issues. There is 0 accountability on ADP's behalf for numerous system failures and in no way have they come close to delivering on the product we were sold and have been overcharged for. 4 support tickets in 2 months trying to gain access to the tax returns we paid for, still no resolution. They have not even offered to email or mail a copy of the returns. We have no idea if they have actually been filed since we can not view them in any way through Workforce Now, ireports or smart compliance.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
A specific scenario, is walking into work and being able to go straight to your desk without having to go to the kiosk and punch in, but being able to do it directly from your phone. Another scenario, is being out and being able to access your paystubs right on the spot without having to print anything out on the computer.
Score 1 out of 10
Vetted Review
Verified User
Never. In my experience, the sales rep sold be a non existent service. Of course, he is no longer with the company. In my experience, no follow up on problems and no solutions provided. Every payroll, we spent hours on the phone with ADP Workforce Now so they could figure out the software problem. In my opinion, not a company that values their clients. We still do not have our 940's. We need this to be filed with the state and it is needed for our workers comp audit.
Kelly Janssen Wooley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ADP is well suited for handling the majority of our payroll and HR needs. Adding new functions are generally easily carried out with the ADP client service team as our company continues to grow. Reports generate fairly quick and are accessible in multiple areas, which is convenient. ADP also provides numerous way for our team to clock in and out which is also a nice benefit for when the main clocking option is currently unavailable.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
ADP has gotten so big and their products/support teams do not work together well. Tech support takes at least a month to resolve tech issues. Onboarding has been a nightmare but our only avenue to create less manual entry. Too many areas/keystroke/screens to complete routine tasks.
October 23, 2023

ADP Delivers for Payroll

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a company with employees paid weekly, bi-weekly, semi-monthly and monthly. ADP Workforce Now makes the process of paying up to 1000 employees over all of these different paycycles something that I can make happen with very few issues.
Score 1 out of 10
Vetted Review
Verified User
I would not recommend ADP Workforce Now to anyone in my industry, I think it is terrible at supporting temporary and casual workers who don't need a bunch of bells and whistles, they just need to quickly log in to a website and look at their check stub. In my opinion, it seems to be built for small - to - medium size business with regular full-time and part-time employees working regular schedules.
August 17, 2023

ADP’s downside

Cameron Massicotte | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
ADP is great for onboarding new hires and allowing them to view our company polices. ADP is also great for viewing paycheck stubs. ADP lacks at being consistent and flowing smoothly. ADP also lacks at assigning the proper policies, allowing us to make mass changes to reassigning employees to new directors without importing, and fails to provide us with adequate support.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a Benefits Plan Administrator, I find that I have significantly more time than I used to when managing the open enrollment process. Since the process is an annual one and ADP releases many software updates throughout the year, we always request an ADP OE Specialist during the OE season. Each year I find our assigned ADP representative to be knowledgeable and extremely helpful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Great system, always updating to the latest and greatest which is helping business professionals work smarter, not harder. However, I am not sure I know how to answer this specific question regarding scenarios.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
ADP Workforce Now is well suited for medium to larger organizations that have someone dedicated to do the work in both HR and Payroll respectively. There are so many areas and so much functionality, that not having someone dedicated to learn and be the SME will likely have your organization under-utilizing the system and thereby overpaying now and even more later when you finally discover what you've been missing for the efficiencies that can be realized.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
There is a large amount of customization you can do, however, you have to call in most of the time to have these things enabled or turned on, which can be frustrating because the hold time can be quite long. They recommend putting in a service request instead, however, this also can take a very long time to hear back from.
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