ADP Workforce Now

ADP Workforce Now

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Score 7.9 out of 10
Top Rated
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ADP Workforce Now

Overview

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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Recent Reviews

Excellent product

10 out of 10
June 30, 2022
We use ADP WorkforceNow for onboarding, processing payroll, compensation management, and performance management. We have had payroll and …
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ADP Workforce Now

9 out of 10
June 16, 2022
We use ADP Workforce Now for our payroll, human resources, ACA reporting, and recruiting. We like the fact we do not have to worry about …
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How ADP Workforce Now Differs From Its Competitors

Time Savings with Workforce Now

Our HR team has saved time, but I'm not sure how much.
We are just utilizing the HR features, so this year has been one of time investment for future time savings. Previously there was no tangible data available as HR details were not kept anywhere. ADP housed only the field necessary for …
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COVID-19 Support

We didn't choose to take part in all the COVID tax breaks given we are a non-profit. However, for the PPP loan, the reporting was helpful to us as a starting point. We have a variety of wage categories special to the ordained population, so we needed calculate differently than a standard report. …
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Return to Work

We didn't need the ADP assistance for back to work, however, I can see how it would be very helpful for a workforce that used time and attendance. PPP reporting was a helpful place to start as reference in a previous answer.
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HR Expertise

All of these resources were helpful! The toolkit with the pop up message when something was updated was a great 'in your face' notice to remind me to take a look. The webinars were helpful and designed so that one could determine if it was applicable or not for specific needs related to my payroll …
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Mobile Offering

We are just working on the set up and roll out of the Self Service platform. In the testing phase, it has been helpful to have employees update their own bank and federal tax information. We are working closely with CS and Tech on some inconsistencies between the mobile and web access. We have …
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COVID-19 Support

I use them to process our payroll for the business, but during COVID I went to work at home to stay away from the mass population to avoid having to worry about me getting COVID, to make sure that our employees got paid weekly. We didn't use them to process our payroll for us.
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Return to Work

We used several of their reports to send to our lender that were requirements for the PPP loans and forgiveness. We didn't use them to expand or transition us back into the workforce since we didn't close for a very long time during the peak of the pandemic. We remainded in full operational status.
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HR Expertise

If more of our employees used ADP on the regular then the toolbox may have come in handy. But our employee demographics don't use the app or website like that so it wasn't something that we were able to take advantage of. It didn't help our HR decision-making any since no one was using it.
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Mobile Offering

Our employees don't use the mobile site to be able to update any information. They come into the office and fill out a paper form to update any and all information regarding their personal information or payment information. So it is really only helpful to managers and office staff to be able to …
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Return to Work

The PPP loan reports and explanations were extremely helpful. We relied on them to provide our CPA the info we needed to get the loan.
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Mobile Offering

Yes, our employees use ADP mobile to cut down on calling our offices for simple request, or questions.
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Return to Work

We had nearly zero employees work remotely. Since, our business is grocery, we actually needed to hire more people during the pandemic. In recruitment having the access to other jobsite via ADP was something that stood out for me.
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COVID-19 Support

ADP did very well. We did not have you buy a tracking system for COVID. ADP Put the tools right in Workforce Now. ADP also made this feature user-friendly like all of their other products so there was no worry about do I need to train the people in the field to use this feature.
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Return to Work

ADP made it so simple to apply for PPP loans because they provided reporting under the analytical reports that companies or Banks were looking for. This made our PPP loan process very smooth and very easy. I would highly recommend ADP to anyone. ADP has really made this process a smooth one for …
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HR Expertise

These resources made a decision easy because there was no extra added fees to use this product. The tool was self-explanatory and long training videos were not necessary just going as the information and it's done. ADP is classic for user-friendly and he's of implementing new software and new …
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Mobile Offering

We absolutely love the mobile feature of ADP. It makes submitting or requesting time off a breeze. It makes timekeeping a breeze. No more having to find a computer to put time in for employees you can do that on the convenience of your cell phone. You can also update direct deposit, update your …
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COVID-19 Support

I wish I would have known their full support prior to this week. They provide much more than I knew. They automate setup for FFCRA pay codes, memos, and tracking.
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Return to Work

We did not utilize these. We did not need to implement a return to work plan and handled our PPP outside of WFN.
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HR Expertise

We reviewed ADP guidance, but did not utilize the toolkit or communication. Some of the webinars I felt could have dug a little deeper.
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Mobile Offering

I have certainly received less pay stub requests! We are still working on vamping up the self-service side.
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COVID-19 Support

I love the one ever present orange "COVID-19 Update" button you can click on at any time and have access to all things relevant to COVID. It's been a life saver for us.
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Mobile Offering

Efficient, convenient and much needed since our employee population's average age is 32. They are all tech driven. Having mobile access is a win for this crowd and saves time for HR.
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COVID-19 Support

Constant messages to keep the client updated. The new reports for the FFCRA pay [were] very helpful and all of the PPP information that was given. It was easy to pay employees with the special feature to track Covid and get the tax credits.
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COVID-19 Support

I think that ADP was a vital partner in dealing with the COVID-19 crisis. I was able to add FFCRA hours to those that needed it, then track those that had received it and download the reports for the corporate office to manage the credits. Alex was accessible and promptly answered all of my …
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Return to Work

There was no reason for my business to request a loan for PPP purposes. I did read all of the updates and information sent each month and appreciated the prompt and correct information. I was able to pass on this information to those friends and family that needed assistance with accurate and …
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HR Expertise

The webinars were extremely helpful to me and the employee communications toolkit was used and guided us to make timely and difficult decisions that impacted the team. I especially liked the COVID button at the top of my ADP homepage that had updates and helpful information for the management team.
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Mobile Offering

Many of my team members use the mobile app to request PTO, check their schedules and view their punches. A few have used it to view pay check stubs and update their home address. It's best to coach them during their first week so that they can get used to going in and using it to answer the simple …
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COVID-19 Support

Return to Work surveys and vaccination tracking function is nice to have but is not customizable and only available on mobile app. That leaves out 50% of our workforce.
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COVID-19 Support

We did not use ADP for any covid crisis situations except for the ability to track the FFCRA time off and pay that was issued per person. The notes section was a good reference area but nothing else was available for use at the time for tracking or support for covid.
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COVID-19 Support

Whenever there was a new development with COVID-19 that affected payroll, payroll taxes and employees, ADP Workforce Now was excellent in providing us with information that was timely and needed. ADP Workforce Now would highlight that new information was available as soon as anyone logged in so …
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Return to Work

No. Our company used other banking institutions to get PPL Loans and PPL loan forgiveness. The information from ADP Workforce now regarding these loans was helpful so we didn't go into negotiations for these loans blind.
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HR Expertise

We have not used these resources. Our business has declined greatly due to COVID-19 as we are working with schools. Schools are still questionable on how they are thriving - either using zoom at home or part time in school learning. Our staff is approximately 1/4 of what it would normally be at …
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Mobile Offering

Yes. More employees now can view their payroll deposits and print out what is needed. This greatly frees us my time and HR's in letting the employees do this on their own.
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COVID-19 Support

Fairly well. Slow on the updates and not a lot of support for managing the payroll changes. Had to search for answers and go to the Bridge which is not efficient nor always accurate.
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COVID-19 Support

They had a lot of great resources, but almost everything was self-implemented. I had to be on top of watching for updates to make sure we were taking advantage of everything that was available to us.
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Return to Work

The resources are great. However, since we don't utilize every aspect of ADP some of the reports for PPP needed a lot of manipulating.
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Mobile Offering

It is AMAZING. We transitioned to online benefit enrollment and ADP 401k during 2020. It took a huge load off of our HR department and all of our employees loved how easy everything was.
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COVID-19 Support

The biggest help workforce now did during Covid 19 was the ability to generate the needed documents for the PPP loan. Reports were easy to find and all of the information was clear for the process. When our bank asked for clarification, I was able to reach out to customer support and all of my …
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Return to Work

We were fortunate to continue to work as an essestianl service but the loan assistance and the loan forgiveness paperwork was valuable. We were able to secure our PPP loan and we achieved 100% forgiveness thanks to the supporting documentation.
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HR Expertise

Some of the information was usefull but it was not important in the decision making. We were able to continue to work during the covid shut down and we made adjustments to the schedule. I did not find information that was relevant to our situation or the needs of the employees during this time.
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Mobile Offering

We offer limited use of the self serve option for the employees. The employees are all able to update their contact information and tax information as well. We do not use the self serve option for new hires since I prefer to use hard copies for applications and then I can upload all of the …
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COVID-19 Support

ADP Workforce Now has been a significant help with our payroll department and the PPP loans and reporting. The COVID-19 Updates tab has also been a tremendous help.
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Return to Work

ADP has been beneficial with helping our payroll and accounting departments with the PPP loans and loan forgiveness assistance and reporting.
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HR Expertise

The COVID-19 resource center offered by ADP has been a huge help with Human Resources. The FAQ and Compliance References have been helpful resources when looking for information on health & safety, privacy/HIPAA, leave of absences, etc. Lot of great links and references.
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Mobile Offering

Our employees have ramped up use of the ADP self service and have been able to do more things mobile without stopping in the office.
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Time Savings with Workforce Now

Our HR team is spending more time than we did previously due to Workforce Now.
Because all of the sections of the employee profile are separate for updating yet create a new position record we have to do extra steps to assure change reasons are captured correctly for reporting. For instance for a …
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COVID-19 Support

I felt they did well. We were able to reach a support representative when needed. Our account manager was always an email away if the matter wasn't urgent. During our open enrollment, we were assigned an awesome support member who improved our system for future open enrollments.
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Return to Work

We did not need ADP Workforce Now with assistance in helping out business navigate the transition back to work. Unfortunately, we did not utilize their resources.
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HR Expertise

We did not use these tools. We were aware of their existence, but we were setup for success on our own and didn't need their resources.
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Mobile Offering

Employees really like the mobile tool. Many use it to view time cards, and some use it to submit time off requests. None of our 1200 employees have indicated they did not like the tool. It's great.
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COVID-19 Support

ADP was up to date with FFCRA and the PPP loans. ADP was on top of everything as far as the payroll codes and the set up of the codes. They did have long wait times on the phone though. When I needed support, the wait would sometimes be 2 hours. The panic and anxiety would definitely kick in on …
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Mobile Offering

Our employees love the mobile app. It's user friendly and they use it to update their information and for their retirement accounts as well.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (917)
    8.7
    87%
  • Update personal information (903)
    8.6
    86%
  • View and generate pay and benefit information (914)
    8.6
    86%
  • Pay calculation (926)
    8.6
    86%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Essential

Contact sales team

Cloud

Enhanced

Contact sales team

Cloud

Complete

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

ADP Workforce Now All Things Pay
01:10
ADP Workforce Now Reporting & Analytics
01:14
ADP Return to Workplace: Features Tour
04:42
ADP Workforce Now Recruitment
02:35
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.9Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

6Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

7.3Avg 7.7

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.8Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.3Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.4Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7Avg 7.7
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Product Details

What is ADP Workforce Now?

ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.

•All-in-one: A configurable HR platform to efficiently manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.

•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.

•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce

•Insights in the flow of work: Make decisions with confidence, informed by insights from a robust workforce database .

•Integrated and connected ecosystem: Broaden people management capabilities with the largest HR ecosystem that integrates with leading third-party solutions. Connect with vital partners such as accountants, brokers and financial providers.

PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improve accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow. Manage payroll for a global workforce with a single solution.

HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduce the time spent with paperwork and increase the time managing and transforming your people. Automate and streamline key needs including new hire onboarding and employee acknowledgment. Reduce employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.

TALENT. Recruitment, performance management, compensation, learning. Attract top talent with intelligent and easy-to-use tools. Advertise open positions across 25,000+ Job Sites with JobTarget. Take a proactive approach to hiring with embedded ZipRecruiter Job Slots that helps you identify and match active job seekers with best fit jobs. Intelligently analyze which applicants best match your job description with Profile Relevancy. Define job requisitions with confidence using industry and geographic Compensation Benchmarks. Streamline the performance review process to better assess and develop high-performing teams. Align performance to corporate goals with the help of cascading and weighted goals and view team priorities and goal progress in one place with an organized Performance dashboard. Provide flexibility outside of the traditional annual review process with continuous and non-common date reviews. Develop a defined pay-for-performance compensation strategy to help retain top talent.

BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Administer benefit plans, execute a smooth open enrollment process, and collect the data required to be compliant with the ACA. Utilize electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.

TIME & ATTENDANCE. TIme tracking for both employees and managers. Manage labor costs, boost productivity and simplify compliance by automating timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.

ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.

MOBILE. Equip employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.

ADP MARKETPLACE. Broaden the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.

ADP Workforce Now Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: the simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an award-winning, easy-to-use application with an unmatched data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the top-rated ADP Mobile self-service app

ADP Workforce Now Videos

ADP Workforce Now All Things Pay
ADP Workforce Now Reporting & Analytics
ADP Return to Workplace: Features Tour
ADP Workforce Now Recruitment

Watch ADP Workforce Now: human capital management solutions from hire to retire

ADP Workforce Now Integrations

ADP Workforce Now Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countriesmore than 50 countries currently supported
Supported LanguagesEnglish, Spanish, Canadian French

Frequently Asked Questions

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Ceridian Dayforce, UKG Pro, and Paychex Flex are common alternatives for ADP Workforce Now.

Reviewers rate Direct deposit files highest, with a score of 8.7.

The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).

ADP Workforce Now Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews

(1-25 of 697)
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Score 1 out of 10
Vetted Review
Verified User
I have been with the practice for 11 years, never once have I had to deal with issues that ADP has caused. The burden, lack of professionalism and the inability to perform basic, entry level tasks, is mind blowing
Score 4 out of 10
Vetted Review
Verified User
I have exited 3 PEOs now and brought my business to ADP in house. My experience is with TriNet's PEO, Paychex's PEO and ADP Workforce Now. ADP beats both TriNet PEO and Paychex PEO as I couldn't wait to exit from TriNet and Paychex. Workforce Now will eventually be in a place where we can be happy with our decision and work out all of the benefits, tax and compliance issues that ADP is known for being on top of. Hopefully that day will come soon.
Score 8 out of 10
Vetted Review
Verified User
Many of my friends use ADP Workforce in their company, and they are very happy with this HCM software. For me, ADP Workforce Now is easier to use and understand, they provide more great options for their customers, and you can use this HCM software for many different departments work and management.
Score 9 out of 10
Vetted Review
Verified User
Between the different HRISs and ATSs I have had experience with, ADP is probably the most robust. It is pretty difficult to find a system that incorporates all the essential HR functions (people data, time and attendance, PM, ATS, etc) and does it all seamlessly for large organizations. Most of the other tools that I have used were missing at least one component of the ones I mentioned, but ADP has it all and does each component well. A lot of systems are prettier and less clunky in terms of the look and feel, but in terms of capabilities, ADP is head and shoulders above a lot of the other HR tools out there.
Mark Hautala | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We have Workday for other features like Time Off/Leave, organizational chart, personal information, and benefits information. ADP is how we handle the day to day with clocking in and out and being able to see our pay statements easily with ADP Workforce Now. Some features could overlap with the two software but am very happy with the service ADP provides.
Jennifer Spivey | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We selected ADP due to its value and included capabilities. I find it to be very similar to the majority of the major payroll providers and in hindsight [I] am not sure this is the route we [should] have gone. If you have a robust HR/Payroll team, I think the product is fine, but as a single payroll processor for almost 1K employees, I do not find the software manageable.
Michael Wedell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HRMS & HCM Software is a widely used technology, and many people are seeking powerful, user-friendly software solutions with time, attendance, and PTO, compliance, and benefits administration. Other important factors to consider when researching alternatives to ADP Workforce Now include customer service. We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to ADP Workforce Now, including BambooHR, Paylocity, UKG Pro, and Workday HCM. (source: www.g2.com)
Nate Casimiro | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Workday has significantly more bells and whistles than ADP, but it is worth noting that the UX is often more confusing than it needs to be and can often make simple tasks like submitting an expense report more complicated because you aren't clear what the function wants you to do to proceed. Workday never presented these issues but also offered significantly less in terms of functionality.
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