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Workforce Now: When it's a good fit, you know it!
Updated July 14, 2016

Workforce Now: When it's a good fit, you know it!

Kristie LaMar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is being used by the payroll and benefits department. In our growing company, it helps us address the problem of needing one database to store the majority of employee information in one place. In the past, we struggled with having many spreadsheets storing employee information. With Workforce Now we are better able to consolidate and analyze information.
  • Reporting is easy and universal. You can create, edit, and manipulate reports for a wide variety of purposes. It makes auditing and comparing data easy.
  • I really appreciate how ADP keeps up-to-date with federal and state requirement changes. ADP does a great job of notifying users of the updates to make sure payroll is processed accurately.
  • It would be great if more fields were available in the mass change feature. I end up importing data changes when a mass change would have been easier if the option was available.
  • Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
  • Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
I've also used ADP Pay Expert, and I really see Workforce Now as the logical continuation of Pay Expert. Workforce Now has better integration capabilities, streamlined processes, and fewer technical glitches. That said, if your company has a relatively simple payroll setup, Workforce Now doesn't really offer anything that Pay Expert doesn't.
I've learned that, if you know how to use ADP Workforce Now, it is a great product. However, if you don't know how to use it well, it will be a daily struggle. Putting personal time in for training, not just to understand the bells and whistles, but to really understand the background interaction between different fields is key to having a positive understanding and relationship with Workforce Now. The program requires an insightful understanding of the background mechanics and calculations; otherwise, mistakes will inevitably occur. Even if your sales and implementation team is super optimistic, it must be understood that the transition will be a struggle. Once it's set up correctly thought, it is a solid system.

ADP Workforce Now Feature Ratings

6.0
Employee demographic data
6
Employment history
9
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
5
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
7
9.0
Pay calculation
10
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
7
7.7
Approval workflow
6
Balance details
8
Annual carry-forward and encashment
9
7.8
View and generate pay and benefit information
9
Update personal information
9
View job history
6
View company policy documentation
7
Employee recognition
8
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
5.0
Review reminders
5
Succession Planning ()
Not Rated
5.5
New hire portal
6
Manager tracking tools
5
5.0
Performance tracking
5
Recruiting / ATS ()
Not Rated

Using ADP Workforce Now

Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.