Workforce Now: When it's a good fit, you know it!
Overall Satisfaction with ADP Workforce Now
ADP Workforce Now is being used by the payroll and benefits department. In our growing company, it helps us address the problem of needing one database to store the majority of employee information in one place. In the past, we struggled with having many spreadsheets storing employee information. With Workforce Now we are better able to consolidate and analyze information.
Pros
- Reporting is easy and universal. You can create, edit, and manipulate reports for a wide variety of purposes. It makes auditing and comparing data easy.
- I really appreciate how ADP keeps up-to-date with federal and state requirement changes. ADP does a great job of notifying users of the updates to make sure payroll is processed accurately.
Cons
- It would be great if more fields were available in the mass change feature. I end up importing data changes when a mass change would have been easier if the option was available.
- Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
- Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
I've also used ADP Pay Expert, and I really see Workforce Now as the logical continuation of Pay Expert. Workforce Now has better integration capabilities, streamlined processes, and fewer technical glitches. That said, if your company has a relatively simple payroll setup, Workforce Now doesn't really offer anything that Pay Expert doesn't.
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