Item: ADP Workforce Now
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Currently, we are using ADP as our payroll and employee record-keeping system. ADP is used company-wide for our full-time employees. All performance reviews are completed and housed in ADP, and we recently just rolled out our performance improvement plan as well. We utilize the reporting features for everything from headcounts to benefit invoices.

Pros and Cons

Running simple reports.
Making mass updates.

Some key features are lost when a new upgrade is implemented.
Reporting structures are a little difficult to use.

Return on Investment

Assisted with completing reports annual reports.
Assisted with creating address labels for our offsite employees.

Scalability

The product works as intended, but could be more user-friendly.

Systems Integrated With

Silkroad

We used to be able to create an import notepad from Silkroad and import a new hire by loading it into ADP. With the update a few years ago, this feature went away which caused the import process of a new employee to be more difficult.

Likelihood to Recommend

ADP is a well functioning system and the features (when they work) are user-friendly. My biggest complaint would not even be about the system, it's more so the reps that aren't well versed with the system. They don't seem to be aware of what can be done to resolve system issues, and sometimes I end up finding solutions on my own.

ADP Workforce Now Review

Overall Satisfaction with ADP Workforce Now