Item: ADP Workforce Now
Rating: 5
Author: Verified User

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

We use ADP for payroll processing and employee management throughout the entire organization. Our company's PTO, bereavement and jury duty leave program is handled through the payroll function, however, we internally calculate the amount of PTO and input the balance into the system at the beginning of the year.

The HR department is using the Applicant Tracking function of ADP to help aide in recruitment practices since August 2018.

Pros and Cons

Pros

Payroll processing and employee management.
Reporting - ADP has a very robust reporting function with a great update of the "field grabber" which really helps provide a hand-holding experience on creating your own reports.

Cons

Support - Although we really appreciate the callback function, the support you receive from specialist to specialist varies with regard to troubleshooting and final answers. We generally will call 3 times to make sure we receive a consistent answer to some of our problems.
Implementation - We were looking into different branches of ADP WFN including Onboarding, and Benefit Enrollments. At one point we were told by the CS team that ADP no longer provides implementation specialists to current clients and that we would have to rely on webinars and learning bytes to help see it through.

Return on Investment

ADP seems to be able to grow with the business. Our company continues to expand via headcount with the expectation we will be growing by footprint as well. We have confidence ADP will be able to help facilitate and manage the growth.
ADP has helped maintain records and the ability to effectively recruit for our growing business.

Scalability

We have great confidence ADP will continue to be able to help aide in our ability to grow both in headcount and footprint. We have been able to bring on additional acquisitions to be managed all on one ADP platform, which has helped streamline the HR function of both organizations.

Likelihood to Recommend

ADP is a good payroll and employee management tool. It lacks strength in the product support field with sometimes receiving a different answer to the same question across multiple customer service agents. We generally will make a running joke that we need to call ADP 3 times; 2 times to make sure we received a consistent answer and a 3rd time if we need a tie-breaker.

ADP Workforce Now Feature Ratings

Comments

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ADP is a strong payroll tool, but lacks in support and consistent support answers