Item: Agorapulse
Rating: 7
Author: Matt Coonan

Overall Satisfaction with AgoraPulse

Use Cases and Deployment Scope

We have just completed a trial with Agorapulse (along with trialling a couple of competitors) and found it to be a very solid platform. As an organisation that relies on providing fast and accurate customer engagement, it has helped us to become more efficient and streamlined our processes. Its integration with Instagram is very handy too.

Pros and Cons

Pros

Instagram is very easy and intuitive to use. This is a big time saver.
The inbox also is good to show us all opportunities to engage in one place.
It's easy to learn and get started.

Cons

Would be good to see integration with external CRM. I hope to see this in the future.
A broader search functionality (mentions on blogs, forums etc) would be great.
Support isn't as great as it could be. I had a big list of questions and not all of them were answered fully.

Users and Roles

3 - Three at this stage. We are front line community managers.

Alternatives Considered

Sprout Social and Zoho Social

Have looked at Sprout Social and Zoho Social. While [Sprout Social has] a lot of functionality we found AgoraPulse more flexible than Sprout Social which suits the way we work.