Coming Back to AgoraPulse after A LOT of Shopping Around
August 22, 2016

Coming Back to AgoraPulse after A LOT of Shopping Around

Vert Hsu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AgoraPulse

Our company has invested a lot of resources in Facebook and Instagram content generation and advertisement, but we've always had headaches trying to manage comments and messages for said platforms. Part of my job description involves managing our social media presence so I've always been on the lookout to more efficiently interact with existing and potential customers. AgoraPulse's offering in this department is unparalleled. And since it saves quite a bit of time for monitoring, I am able to be the sole user of the service and still get the job done.

Pros

  • The real-time comments/messages monitoring for Facebook/Twitter/Instagram is unparalleled. I've been on trials for quite a few other similar products and services and I still came back to AgoraPulse.
  • I can see that the publishing features are getting more and more robust since my trial days. Currently we still use Buffer for content scheduling but I can see AgoraPulse become a serious competitor by the time our annual subscription with Buffer is up.
  • Hashtag monitoring for Instagram is quite handy since regramming user-generated content can be huge on the platform.

Cons

  • The UI, while not terrible, could be sleeker. I've had no trouble with functionality, though.
1 - Social media management: responding to existing and potential customers in the forms of Facebook/Instagram comments or messages. Social media content generation and scheduling. Facebook Ad campaigns manager.
  • Nothing is more valuable than time, and AgoraPulse saves a ton of it with a unified social inbox.
AgoraPulse is really catching up to Buffer in terms of content scheduling, even though our primary need for AgoraPulse is comment/message management.

Hootsuite has a clunky UI, an unsatisfactory publishing feature, and almost no monitoring. AgoraPulse is far and ahead in all departments.

I've only been on a very brief trial for Sprout Social but nothing in their offering appears to be better than AgoraPulse.
Buffer
If you are searching for the best comments/messages monitoring for Facebook, there are no competitions. If you find yourself spending a lot of time trying to provide good interaction on social media, this is your product. If you would like to respond to comments left on your dark posts or ad campaigns on Facebook, I believe AgoraPulse is your only choice.

Agorapulse Feature Ratings

10.0
Boolean keyword searches
10
Filtering out noise/spam
10
8.0
Content planning and scheduling
8
Audience targeting
Not Rated
Workflow management
Not Rated
10.0
Customer interaction histories
10
Bulk actions
10
8.0
Lead generation
8
Campaigns and promotions
8
10.0
Twitter
10
Facebook
10
Instagram
10
10.0
Campaign success analytics
10
Real-time tracking
10
Competitor analysis
10
10.0
Role-based user permissions & privileges
Not Rated
Mobile access
10

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