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Review: "AgoraPulse - The solution and team to work with"
https://www.trustradius.com/social-media-managementAgoraPulseUnspecified8.5270101
Shawn Lochner profile photo
October 08, 2018

Review: "AgoraPulse - The solution and team to work with"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AgoraPulse

AgoraPulse is being used in our marketing department and we use it to manage our clients' social media accounts. It saves us a great deal of time and effort.
  • Scheduling - this part of the software is really easy to use and when you have a problem it's easy to update directly on the main calendar.
  • Innovating - the team is constantly adding new things to the system to not only make it a better platform to work on, but also to offer us as the clients more value
  • Customer service - I have not met a team like AgoraPulse's that is always available to help and swift to respond. Their team truly made us feel like a family and we are very grateful for it.
  • Reporting - the reporting section is our least favorite part of AgoraPulse and [there is] great room for improvement. The reporting needs to be customizable and be automated to truly save us and the other teams time.
3 - Digital marketing, strategy and account managers
  • Positive - it was much easier to maintain our clients' social media accounts
  • Negative - reporting was frustrating and took up too much time
AgoraPulse was our choice between the 3 so far, however AgoraPulse can learn from Sprout's listening functionality and reporting from our experience.
As mentioned before, it is great for scheduling and maintaining accounts, but it needs improvement on the reporting as well as their listening side. On the listening side, one needs to be able to "exclude" areas or countries to truly be able to use the function well.

AgoraPulse Feature Ratings

Boolean keyword searches
9
Filtering out noise/spam
4
Content planning and scheduling
10
Audience targeting
9
Workflow management
9
Customer interaction histories
9
Bulk actions
9
Lead generation
7
Campaigns and promotions
7
Twitter
9
Facebook
9
Instagram
7
Campaign success analytics
9
Real-time tracking
9
Competitor analysis
9
Role-based user permissions & privileges
9
Mobile access
9