Item: Agorapulse
Rating: 9
Author: Shawn Lochner

Overall Satisfaction with AgoraPulse

Use Cases and Deployment Scope

AgoraPulse is being used in our marketing department and we use it to manage our clients' social media accounts. It saves us a great deal of time and effort.

Pros and Cons

Pros

Scheduling - this part of the software is really easy to use and when you have a problem it's easy to update directly on the main calendar.
Innovating - the team is constantly adding new things to the system to not only make it a better platform to work on, but also to offer us as the clients more value
Customer service - I have not met a team like AgoraPulse's that is always available to help and swift to respond. Their team truly made us feel like a family and we are very grateful for it.

Cons

Reporting - the reporting section is our least favorite part of AgoraPulse and [there is] great room for improvement. The reporting needs to be customizable and be automated to truly save us and the other teams time.

Users and Roles

3 - Digital marketing, strategy and account managers

Return on Investment

Positive - it was much easier to maintain our clients' social media accounts
Negative - reporting was frustrating and took up too much time

Alternatives Considered

Hootsuite Pro, Buffer and Sprout Social

AgoraPulse was our choice between the 3 so far, however AgoraPulse can learn from Sprout's listening functionality and reporting from our experience.

As mentioned before, it is great for scheduling and maintaining accounts, but it needs improvement on the reporting as well as their listening side. On the listening side, one needs to be able to "exclude" areas or countries to truly be able to use the function well.

Agorapulse Feature Ratings

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AgoraPulse - The solution and team to work with