Sleek and easy to use!
Walter Mack | TrustRadius Reviewer
Updated February 12, 2020

Sleek and easy to use!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Agorapulse

Agorapulse is used primarily by myself and a few members on the Player Experience team. We also have a team of outsources with access that I help manage. It contains the social profiles of over a dozen games within our studio that we oversee, and is mainly used as a tool to redirect users having problems over to our support team.
  • Agorapulse is good at giving quick information about user/fan history.
  • It has quick buttons to hide or delete comments that are very useful and don't require additional work.
  • A search function for comments using specific keywords would be helpful, but this might be a restriction from FB itself.
  • A way to sort profiles by different criteria, like un-reviewed comments.
12 - We're all within the Player Experience/Community/Customer Support part of the studio.
  • It's great for getting into contact with our players. It allows for interactions, but as a lot of our games are based on IPs with strict rules, this isn't always allowed.
Agorapulse is the only platform I've used since taking on this position. I believe Hootsuite was used for a bit prior to this.
Agorapulse is only really needed by those of us that are player/user-facing in some capacity. So for our team, it's very useful for snapshots on how players feel. However, it's not very necessary for teams like Engineering or our writers.

Agorapulse Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Content planning and scheduling
Audience targeting
Not Rated
Workflow management
Not Rated
Customer interaction histories
Bulk actions
Lead generation
Not Rated
Campaigns and promotions
Not Rated
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Mobile access