Great for Remote businesses Small or Large
November 09, 2021

Great for Remote businesses Small or Large

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Aircall

We use Aircall for our inbound sales calls, outbound appointment settings and also our customer service calls. The biggest problem that it addresses is supporting remote workers where a traditional phone line would not be practical. Further, having the call waterfall among our reps when an inbound call comes in, means that we have decreased our missed call rate.
  • Call routing
  • IVR
  • Support Remote Users
  • Supports Multiple Numbers
  • dashboard can be clunky
  • not all area codes are available for new numbers
  • call routing to mobile can be finicky
  • Multiple Number
  • Call waterfall
  • Business Hours
  • have not tracked the ROI
We have used Aircall for so long that I cannot remember the name of the company we were using beforehand. I remember that we did make the switch to Aircall because the connection was stronger. We often had call quality issues with the other guys. While this does occur every now and then, the call quality is normally great with Aircall

Do you think Aircall delivers good value for the price?


Are you happy with Aircall's feature set?


Did Aircall live up to sales and marketing promises?


Did implementation of Aircall go as expected?


Would you buy Aircall again?


We use Aircall in a multi-department, multi-person environment. Being able to give users access to specific numbers or multiple numbers depending on their position is a great time saver. In terms of inbound calls, Aircall seems to be best suited when an answers is sitting ready to take a call in front of their computer. Becuase we have multiple people taking a call, it will trickle down until someone is available. Because of this, we havn't had much luck using the mobile app or forward to mobile.

Aircall Feature Ratings

Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Not Rated
Answering rules
Call recording
Message alerts
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated