Item: Aircall
Rating: 8
Author: Verified User

Overall Satisfaction with Aircall

Use Cases and Deployment Scope

We use Aircall for our inbound sales calls, outbound appointment settings and also our customer service calls. The biggest problem that it addresses is supporting remote workers where a traditional phone line would not be practical. Further, having the call waterfall among our reps when an inbound call comes in, means that we have decreased our missed call rate.

Pros and Cons

Pros

Call routing
IVR
Support Remote Users
Supports Multiple Numbers

Cons

dashboard can be clunky
not all area codes are available for new numbers
call routing to mobile can be finicky

Most Important Features

Multiple Number
Call waterfall
Business Hours

Return on Investment

have not tracked the ROI

Alternatives Considered

We have used Aircall for so long that I cannot remember the name of the company we were using beforehand. I remember that we did make the switch to Aircall because the connection was stronger. We often had call quality issues with the other guys. While this does occur every now and then, the call quality is normally great with Aircall

Key Insights

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

Other Software Used

Zoho Analytics (formerly Zoho Reports), Zoho CRM Plus, Slack

Likelihood to Recommend

We use Aircall in a multi-department, multi-person environment. Being able to give users access to specific numbers or multiple numbers depending on their position is a great time saver. In terms of inbound calls, Aircall seems to be best suited when an answers is sitting ready to take a call in front of their computer. Becuase we have multiple people taking a call, it will trickle down until someone is available. Because of this, we havn't had much luck using the mobile app or forward to mobile.

Aircall Feature Ratings

Comments

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Great for Remote businesses Small or Large

Software Version