Item: AnyDesk
Rating: 10
Author: Camila Yamamoto

Use Cases and Deployment Scope

AnyDesk is used by almost the entire organization. All computers have this software installed so that we can remotely access and solve technical problems, install applications, uninstall applications, fix any configuration in Windows. We have a robust network and rely on the software after a series of tests carried out before purchase.

Pros and Cons

Quick repairs on computers through remote access.
It works with low internet link speed even with low upload and download speeds.
Safe and reliable.

Some crashes and delays rarely.

Return on Investment

Service optimization.
Speed to solve users' problems.
Organization of technical support.

Support Rating

AnyDesk is essential for us these days. It is essential and helps us in solving problems with our users in the organization. Fast support, friendly interface, easy to learn, and complete remote access tool. Both I and other IT members of the company like it and highly recommend that others at least try and draw their conclusions.

Key Insights

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

Yes

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

Other Software Used

SonicWall TZ, Veritas Backup Exec, Trello

Likelihood to Recommend

The main scenario used is the remote support provided by us from the IT team. After a call is created by the user in our system, AnyDesk takes action if possible to solve our user's problem. The most common cases are troubleshooting of office software, problems with accessing folders, installing and uninstalling software.

Remote access to users with high quality and security

Overall Satisfaction with AnyDesk