Item: AnyDesk
Rating: 10
Author: João Mauricio

Use Cases and Deployment Scope

Since the organization started using the AnyDesk tool for technical support, everything has changed and improved. The software is installed on all corporate computers. And we on the TI technical support team use AnyDesk to apply general settings, solve technical problems on Windows, install printers, scanners, drivers and software in general for users in the organization.

Pros and Cons

Agility in service.
Speed to solve problems on computers remotely.
Security in the exchange of information.

It always depends on the internet. And the connection to be perfect depends on a good link.
Technically the software is great. I don't think of anything negative

Return on Investment

The software has improved business agility.
The software improved service.
The software improved productivity.

Support Rating

I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.

Key Insights

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

Yes

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

Other Software Used

Veritas Backup Exec, Cisco Meraki MX Firewalls, Cisco Meraki Wireless Access Point, Dell EMC ECS (formerly Atmos), McAfee Complete Data Protection, TeamViewer, Huawei Ethernet Switches, Odoo, Amazon Drive, Box, Cisco Webex Meetings, GoToMeeting, Cisco 5520 Wireless Controller

Likelihood to Recommend

AnyDesk is a tool that is easy to learn and easy to use, with a beautiful and intuitive interface. It is uncomplicated software that works on any type of computer. An example of use in our organization that I use every day is for remote access. I resolve more than 90% of tickets with access to the user's computer. These are usually simple problems to solve.

Intelligent remote access with security and reliability.

Overall Satisfaction with AnyDesk