Intelligent remote access with security and reliability.
April 24, 2020

Intelligent remote access with security and reliability.

João Mauricio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AnyDesk

Since the organization started using the AnyDesk tool for technical support, everything has changed and improved. The software is installed on all corporate computers. And we on the TI technical support team use AnyDesk to apply general settings, solve technical problems on Windows, install printers, scanners, drivers and software in general for users in the organization.
  • Agility in service.
  • Speed ​​to solve problems on computers remotely.
  • Security in the exchange of information.
  • It always depends on the internet. And the connection to be perfect depends on a good link.
  • Technically the software is great. I don't think of anything negative
  • The software has improved business agility.
  • The software improved service.
  • The software improved productivity.
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

Yes

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

AnyDesk is a tool that is easy to learn and easy to use, with a beautiful and intuitive interface. It is uncomplicated software that works on any type of computer. An example of use in our organization that I use every day is for remote access. I resolve more than 90% of tickets with access to the user's computer. These are usually simple problems to solve.

AnyDesk Feature Ratings

Screen sharing
10
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
9
Annotations
9
Monitoring and Alerts
10
Multi-platform remote control
10