Item: Appian
Rating: 9
Author: Jeff Stewart

Use Cases and Deployment Scope

We use Appian for onboarding new hires for our clients. We are a staffing company and onboard thousands of people a week. Our Appian solution helps us keep track of the many onboarding activities for each new person (candidate) we hire, including background checks, drug screening, form signatures, and more. The workflow management automation is quite valuable. We use it for our candidate tracking and are evaluating Appian for other initiatives.

Pros and Cons

Workflow management
Technical engagement with development and business
Flexible candidate tracking configuration for our specific workflow needs

Provide enhanced and additional production usage details (similar to Salesforce)
Expose enhanced and additional production and pre-production environment logs

Return on Investment

Appian has allowed us to optimize and save costs onboarding candidates
Appian has given us the ability to customize the business process based on the types of operating companies we support
Appian has enabled more effective and quicker tracking of our job candidates

Support Rating

Appian employees answer every question and follow up on almost every request. They are professional and the product platform is stable and predictable. We push the platform to its limits and it (platform and staff) is capable and engaged to support both our end-user load, our business users, our developers, and our additional technical users.

Usability

Our end users are able to follow the workflow and onboard candidates. Our developers are able to configure Appian to enable the business processes that the business requires. Our technical resources are able to validate that the solution is functional and can handle the projected usage volume with the help of Appian's employees.

Alternatives Considered

We used custom BPM solutions in the past and find greater value in using Appian. I was not a part of the architecture team that reviewed other BPM solutions when Appian was selected.

Key Insights

Do you think Appian delivers good value for the price?

Yes

Are you happy with Appian's feature set?

Yes

Did Appian live up to sales and marketing promises?

Yes

Did implementation of Appian go as expected?

Would you buy Appian again?

Yes

Other Software Used

Oracle PeopleSoft HCM, Digital.ai Agility (formerly VersionOne), SAP Fieldglass

Likelihood to Recommend

The Appian platform is good for customizing workflows and allowing customers to track status by record (individual/candidate/etc). The rules and configuration interface are powerful. Appian is capable of bringing skilled resources to the table when a need arises. Appian employees are happy, engaging, good at listening, respectful, and easy to work with.

Appian is a great tool for BPM

Overall Satisfaction with Appian