Appian is very supportable
December 07, 2021
Appian is very supportable
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Appian
We use Appian for our Client Acceptance form. Based on questions answered different questions will be shown to the user. After completion, the form is reviewed, and depending on the office, industry and other fields it will assign specific reviewers to the engagement. After it is fully completed it is then transferred into a printable file.
- Process Models - they error in the background and the user does not know and support can fix it at a later time without the user having an issue.
- Support - I have had a good experience with Appian support responding in a timely manner.
- It's a Platform as a Service so the database, code, and application are all available through the same portal.
- It would be good to be able to capture data as an expression from the process modeler rather than the 'Raw' format with square brackets.
- Version Control that supports branching.
- Ability to see the state of child interfaces in the designer.
- This has allowed my company to complete client Acceptance with a better experience.
- Appian has never been down.
- Bugs can be fixed quickly in prod when discovered.
Java is much more customizable but it is also a lot more work developing apps and setting up infrastructure. Appian is much easier to learn and code in. Also, apps are able to be built much quicker. This helps when time and money are an issue.
Do you think Appian delivers good value for the price?
Not sure
Are you happy with Appian's feature set?
Yes
Did Appian live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Appian go as expected?
No
Would you buy Appian again?
Yes