It's free, it's Apple-native, and it just works
March 12, 2020

It's free, it's Apple-native, and it just works

Isidoro "Roy" Jovero | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apple Remote Desktop

We used to use ARD when we had Mac-based Zoom Room setups, but after changing our ZR environment, we only use ARD on a couple of dashboard setups in the org. It proved to be very helpful when it came to working on machines that don't have regular human interaction (we would use Zoom to do remote support when a human was on the other end).
  • Remote support of headless systems.
  • IP addresses are easily seen.
  • Latency never seemed to be an issue.
  • UI seems dated.
  • Specific configurations are needed on endpoints.
  • It would be nice to get a notification when an endpoint comes back online after rebooting.
  • Reduction of time lost trying to find the remote computer.
  • No need to find a keyboard and mouse to interact with the machine.
  • No third-party UI elements that could get in the way of accessing menus.
I think that the one feature that sets ARD apart is the UI when in a remote session. There have been times where I've used Zoom, TeamViewer, etc. and couldn't access a part of the menu bar or accidentally closed a session due to the third-party UI that's been applied on the window.
I've never had to get support for ARD, so I can't give a real opinion.

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ARD is great when you're working with headless servers and machines that don't have an active user attached. Although there is a little bit of configuration needed on the endpoint side, when set up properly, things are seamless. When in the office and the end user can't come to the IT area, I always check if I can use ARD instead of Zoom for remote assistance

Apple Remote Desktop Feature Ratings

Screen sharing
File transfer
Access to sleeping/powered-off computers
Over-the-Internet remote session
Remote management of servers & workstations
Centralized management dashboard