FINALLY! An HRIS System that Actually THINKS like HR Pros (no lie, really) . . .
December 04, 2020

FINALLY! An HRIS System that Actually THINKS like HR Pros (no lie, really) . . .

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ascentis

Ascentis is our full HRIS system and we use all modules for comprehensive employee management.
  • Customer Service
  • Intuitive
  • Broad Suite of Products
  • Too many steps to get to what you need to get to (Home/My Self/Settings/My Team...) you need a roadmap to figure out where you need to go to get what you need (particularly within ESS)
  • The app needs some polishing, but seems to be getting better. I'd like to be able to pick and choose what is on my home page (for example TIME OFF is listed and I don't want it there, I want employees to go and see their PTO balance using the menu, so it confuses employees when TIME OFF shows on the home page)
  • Password resets and really difficult when you can't sign in to the app.
  • It has been great to have all of our employee information in one central location, easy access and that the modules communicate/link together. If I change something here, it gets "pushed" to all other modules.
  • I do not maximize ESS, particularly posting information on the home page because it is so TEDIOUS.
  • LOVE the app, would love for it to be easier for employees to reset their password to whatever they want vs. the system generated password.
We have all modules.
Customer service is the best part of Ascentis. Any time I need help or a zoom call to walk me through something (open enrollment), I always get someone who is knowledgeable and willing to spend as much time with me as needed.

Do you think Ascentis (discontinued) delivers good value for the price?

Yes

Are you happy with Ascentis (discontinued)'s feature set?

Yes

Did Ascentis (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ascentis (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Ascentis (discontinued) again?

Yes

I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Ascentis has the ability to be an HRIS leader, but they have to figure out how to incorporate their modules much more seamlessly. Timekeeper is here, learning is here, supervisors need to click here to access their team... it's crazy.

Also, PLEASE improve the process to post company documents on the home page of ESS.

Ascentis (discontinued) Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
8
Support for external payroll vendors
8
Off-cycle/On-Demand payment
9
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
7
Update personal information
9
View job history
5
View company policy documentation
2
Employee recognition
1
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Performance plans
6
Performance improvement plans
6
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
New hire portal
9
Job Requisition Management
8
Company Website Posting
4
Publish to Social Media
4
Job Search Site Posting
4
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9