Great tool for content creation in teams
Viktor Mulac | TrustRadius Reviewer
August 13, 2019

Great tool for content creation in teams

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atlassian Confluence

Confluence is used as a tool for sharing documents and tracking their versions. Also, in software development, this can be now connected to other frequently used solutions such as JIRA or Enterprise Architect. Confluence also provides teamworking features with user access management. On top, Confluence adds reporting features with nice summarizations. Data can be exported for further BI analysis if required.
  • Overview of document versions, links users, and actions to content.
  • Reports and overviews.
  • Also, supports budgeting/financial tracking.
  • Perfect for knowledge management in a team or with external partners/clients.
  • Until recently, it was hard to synchronize content with Enterprise Architect definitions. According to recent news from Atlassian, this should have been resolved by EA connector.
  • This solution prevents losing content/documents/versions, improves the integrity of projects or solution definitions and allows us to track back any change the users made. It can be used for agreement preparation with partners and archiving it. Invaluable in case of future possible lawsuits.
  • By using it together with Confluence and JIRA, the quality of user support and its documentation will improve customer care/user support KPIs.
Easy to learn and easily accepted by most users I have seen. Thanks to notifications and rules and constraints, once the solution is set up, the users get used to working with it. The quality of documents shared among them is much higher, compared to sending messages, Word documents or mail-attachments, etc.
Have not used Confluence support. The product is pretty self-explanatory.
Very good support for all main scenarios such as team collaboration on documents, organization of work and tracking the progress. It provides a clean, nice view of the actual version of documents of any kind, including graphics, schemes, and diagrams, etc. Supports mobile devices with a responsive interface, allowing us to keep in touch with other content creators on the go.

Confluence Feature Ratings

Task Management
10
Workflow Automation
10
Mobile Access
10
Search
10
Visual planning tools
Not Rated
Notifications
10
Discussions
10
Internal knowledgebase
10
Versioning
9
Video files
Not Rated
Audio files
Not Rated
Document collaboration
10
Access control
10
Advanced security features
10
Integrates with Google Drive
10
Device sync
10