Item: Atlassian Confluence
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Atlassian Confluence is used as our organization's central repository for documentation. Confluence essentially accomplishes the "teach a man to fish" principle, allowing for our employees to find answers to their own questions, look up org charts, check policies, and more. It is very helpful in keeping managers from being overloaded with hundreds of questions.

Pros and Cons

It has integrations with valuable tools.
It is easy to use.
It has SSO capabilities.

Searchability can be difficult at times.
It's only as good as the group that manages it.
Information can become antiquated if not frequently updated.

Return on Investment

It enables us to scale quickly.
Enables faster onboarding time.
Improves transparency and communication across the business.

Support Rating

I have not personally interacted with Atlassian Confluence's support team. However, I feel our instance has been highly utilized without many hiccups, which leads me to believe they are pretty on top of it. I have been to Atlassian's user conference and felt the company places a huge emphasis on their users, which is absolutely great.

Key Insights

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

Other Software Used

DiscoverOrg, RainKing (acquired by DiscoverOrg), Outreach

Likelihood to Recommend

Organizations that are fast-growing and/or geographically dispersed would benefit from Atlassian Confluence. Where things move quickly, it's helpful to have all processes and systems documented so new hires and other teams do not have to rely on individual people passing the information along. They can find everything they need in Confluence.

Confluence is a must-have in growing companies

Overall Satisfaction with Atlassian Confluence