May 22, 2021
Score 5 out of 10
Overall Satisfaction with Authorize.Net
- Authorizes payment ahead of time (less cards declined).
- Saves CC info for future orders, by client.
- Accepts CC from other countries (not just USA).
- Authorizations time out/expire and need to be reauthorized.
- Declines with error codes but without explanation.
- Difficult to process refunds.
- Payment processing for catering.
- Easy to send links for payment.
- Guests feel the payment links are secure.
- Guests don't have to give CC numbers over the phone.
- Ability to send payment links over email.
- For guest-facing ordering, guest can order and process their payments completely by themselves - no need for staffing on our end.
- Less sensitive information (credit card info) passing through the company.
- PayPal Payments, Toast Point of Sale, LevelUp and now part of Grubhub Enterprise
We did not select authorize.net, it came with the software package with our catering system Spoonfed. I would prefer either Toast or LevelUp as a payment processor over authorize.net—those two are easier to use from a manager perspective and process refunds. My experience with Paypal was about the same as Authorize.Net.
Do you think Authorize.Net delivers good value for the price?
Are you happy with Authorize.Net's feature set?
Did Authorize.Net live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Authorize.Net go as expected?
Would you buy Authorize.Net again?
This is a pretty basic payment processor—it works acceptably for our application for our catering software, but I might not choose it for more robust applications. At the height of catering, we were processing a few hundred payments daily.