Item: Automox
Rating: 5
Author: Verified User

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We use Automox to attempt to keep all devices fully patched. We didn't have a reliable patching tool and we hoped Automox would address all aspects of patching.

Pros and Cons

Pros

API integration
Detailed information about individual devices

Cons

I think the Automox agent is trash. We have not found a way to reconnect "Disconnected" devices without rebooting the device or removing then reinstalling the agent.
In my opinion, the Automox agent needs to be improved. This is a real big issue and painpoint.
In my opinion, the Automox agent needs to be improved. This is a real big issue and painpoint.

Return on Investment

Automox has slightly reduced overhead in regards to keeping devices patched

Patching

We experienced more work and effort having to keep the Automox agent connected. The Automox agent losing connectivity and not reconnecting without manual intervention is a really bad issue for us.

In my opinion, the way you have to write scripts (with the Automox wrapper; specifically Powershell) is kind of crappy. Why can't Automox just execute the specified script by invoking powershell and passing in the script? Additionally, I think the out logging of Policies is pretty bad. Why not just output all outputs from the device to the log?

Alternatives Considered

Otherlevels

I can't believe the list doesn't allow me to enter tools like HP Server Administrator (HPSA), SCCM, or AWS SSM. In my opinion, these tools use agents that are considerably more reliable and easier to fix if they lose connectivity.

Key Insights

Do you think Automox delivers good value for the price?

Not sure

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Automox go as expected?

I wasn't involved with the implementation phase

Would you buy Automox again?

Likelihood to Recommend

In my opinion, Automox is not suited well for environments where you don't want to have to constantly uninstall and reinstall agents or reboot devices.

Comments

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Automox is just alright. I think the agent is trash and it will drive you nuts when a device loses connectivity.