Item: Automox
Rating: 9
Author: Verified User

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We use Automox to manage Windows devices and ensure they all have the required software such as antivirus as well as all updates. We use Automox in tandem with Intune to offer better remote device control as well as third party patching without manual intervention from IT. Intune allows us to start a zero touch deployment but Automox allows the device to be more managed as far as patching and software goes. It is much more user/admin friendly than Intune.

Pros and Cons

Pros

Set it and forget it patching
Required software installations
Device asset inventory collection
Custom script deployment
Community knowledge base and script/worklet samples

Cons

Logging could be easier to navigate. if I want to see what a task did on a device, I need to go to the task and then look at the audit logs. It would be nice to just be able to click a results button on the worklet/policy/task in the Associated Policies section of a device.

Return on Investment

Being able to respond to vulnerabilities in software has been a huge plus.
The Automox API has let us link to our Jira asset inventory and get great insights from one pane of glass.
Not having to stress about updates is very relieving.
Being able to customize restart notifications and offer snooze options is a HUGE plus for an org that has never had forced updates or restarts.

Patching

After implementing this tool our IT department has saved literally countless hours patching and rebooting servers, endpoints, etc. because Automox lets us handle everything from the console. We are even able to restart servers overnight remotely without needing to actually go into those servers, even scheduling some low criticality servers to automatically reboot after hours. it also gives our end users a sense of security when they see restart prompts and know we are keeping up on updates for them and looking out for them without being too big brother with our remote management tools.

Usability

Automox does a great job of not losing information in an overly simplified or clean design and lets us just get the information we need. The design of the console is a great blend of modern and old school admin where you can see all of the information you need without drilling down too far. I personally just want the info with no frills and overly padded modals, so please never change!

Alternatives Considered

Microsoft Intune, NinjaOne and Ivanti Endpoint Manager

Automox lets us control so much more and makes it incredibly easy to target very specific devices for very specific actions. it is also incredibly reliable and I know it will patch as expected with very minimal monitoring. Automox has been the most stable of all the tools I have used and evaluated.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

Kandji, Microsoft Intune, ConnectWise ScreenConnect

Likelihood to Recommend

Automox is perfect in a remote work/hybrid workforce. I don't need to rely on SCCM to push from a local repo or for device to have to check into my corporate network. Everything being cloud based as well and not having to worry about local gateways or local servers being reachable over the internet greatly simplifies the process. It's a very reliable set it and forget it (until you want to do something advanced) type of tool.

Comments

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Extremely reliable tool, set it and forget it