Item: Automox
Rating: 10
Author: Verified User

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We use Automox on our complete inventory of servers and critical machines to ensure that they are all compliant for any updates and patches. Previously we relied mainly on Windows Update and scanning security alerts, but Automox finds things in Windows that aren't noticed by Windows update. In addition, it alerts us to updates (along with their importance) of almost every other software we use on those machines.

Pros and Cons

Pros

Great speed and accuracy in locating things that need updates or patches.
Automox seems very lightweight, and we've not seen any problems or degradation with regard to CPU usage.
The dashboard is intelligently designed, and lets us see at a glance where there might be issues.

Cons

The installer works great, but the wording could be improved to avoid misunderstanding. For example, the installer states the system requirements, and then says that it may not work properly on this machine. I took that to mean that the installer was saying the machine did not meet the requirements, but apparently that is intended as a general warning (which in our case could be ignored on all machines we installed). All installed just fine.

Return on Investment

We now save approximately 90 minutes per week of human workload, which can be applied to more appropriate tasks. This is a measurable gain in overall efficiency.
We have been able to provide a new level of reassurance to our stakeholders that updates and patches are now monitored daily instead of weekly, and that they are automated and repeatable processes (as opposed to human processes)

Patching

As mentioned, using Automox has provided a time savings of 90 minutes per week (average) which directly impacts our bottom line, as well as employee satisfaction. It has also provided peace of mind by allowing us to know that scanning and patching for updates is now just 'handled' and we don't have to keep checking things manually.

Usability

The single console dashboard is elegantly designed and informative. The dashboard features are well-labeled and easy to grok, and tend to favor simplicity.

Alternatives Considered

NinjaOne and Patch My PC Patch Management

While reviewing options, Automox seemed to be the better fit for our needs. Other options seemed to be near the same price point, but then had minimum annual order amounts that were beyond our current needs. Automox also met our requirements for 'must have' features and went beyond with some interesting 'nice to have' features. It was also a pleasant surprise when we opted for the annual commitment to receive a lower price per device, and then found that the total amount would still be billed monthly instead of all up-front. This was a great us, as we are SMB and cash-flow is important.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

Webroot Endpoint Protection, Nifty, Better Uptime

Likelihood to Recommend

In our case, Automox replaces manual checks on several servers and critical machines. Prior to Automox, we would have a weekly (human) task to login to keep on top of patches and updates. This took approximately 90 minutes per week and - since it is a tedious task - is naturally prone to human error. Now we just glance at a dashboard to see if everything is good. It has also been helpful to report to stakeholders that patches and updates are now automatically monitored and reported daily instead of weekly.

Comments

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Automox Saves us Time and Improves Patch Processes