Near perfect.
December 05, 2018

Near perfect.

James Donnelly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

Avalara addresses almost all aspects of sales tax. It connects to our enterprise system for automated tax calculations on invoicing with minimal maintenance on tax rates in different jurisdictions. It maintains our certificates for compliance with the numerous states rulings, and provides digital access to all certs across our different locations. Using the data it provides for our tax, it files our sales tax returns for all states with approval. This automation has reduced the need to grow our tax department size and maintain all these needs with one staff member overseeing the processes without forfeiting our compliance.


  • Automation
  • Compliance


  • Too many departments to know how/where to contact for issues
  • Follow up with customers
  • Number of staff required
Avalara was already implemented when I started, but they have been a great resource during acquisitions.
Its tools are user-friendly, and I can grant access to my entire company with controls in place so only certain people or departments have the ability to alter any of the system settings.
We currently file in all states with sales tax. Month end tax filings is simply checking my balance sheet totals with their monthly tax liability totals and hitting "approve".
Anything sales tax related should be covered by a group like Avalara.


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