Item: Avalara
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Avalara is used to calculate sales tax for the US and CA markets of our business.

Pros and Cons

Item Taxability
Jurisdiction Maintenance
Sales Tax Commitment

Reporting
System Downtime
Taxability Matrix availability

Return on Investment

CertCapture will help consolidate tax exemption data.
Tax accountants will not have to spend as much time pulling data for sales tax on orders.

Implementation Rating

Need better options for reporting out of Avalara.

Systems Integrated With

Hybris
SAP ECC

Integrating these with Avatax and CertCapture. Implementation went very quickly, however, we have some concerns that set up might have been rushed to meet deadline goals.

Usability

While it is very user friendly, reporting large sets of data from the interface is tricky.

Alternatives Considered

Vertex Cloud

Vertex is a very robust system, however, the company I work for had a bad implementation experience with Vertex in the past.

Would be more suited for small to medium size business in terms of transactional size. Currently, we transact several hundred thousand orders daily, and there is a concern for the frequent downtimes in Avalara's capability. There is also no available API for reporting or data extraction.

Avalara Review

Modules Used

Overall Satisfaction with Avalara