Item: Avalara
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Avalara has helped make our tax compliance process much easier than before. Several members within our department use AvaTax and CertCapture. Both platforms are easy to navigate. We also use the returns service.

Pros and Cons

Calculate tax
File returns
Helps manage our exemption certificates

Help desk email responses could be addressed timelier.

Return on Investment

Positive ROI
Let's us spend more time focusing on our core business.

Implementation Rating

Implementation went very well.

Systems Integrated With

ePIC

Integration was not too far in-depth. It was not difficult to achieve.

Usability

It's easy to navigate and if I have questions I can always call my account rep.

Additional Capabilities

Yes, we have. We use all of the above and are happy with all three areas.

Likelihood to Recommend

It suits our business well where we sell in multiple states and have most customers who are tax-exempt. CertCapture is a great tool to manage the certificates and Avatax does a great job of helping us calculate the appropriate tax.

Avalara - easy to use with the results you want!

Modules Used

Overall Satisfaction with Avalara