May 13, 2019
Score 9 out of 10
Overall Satisfaction with Avalara
We use Avatax and cert capture for our main business, but are in the process of implementing it for two of our acquisition companies. It is the best way to ensure compliance with Wayfair. The acquisition companies were not compliant.
- Customer service has been exceptional, thanks to David West, our rep
- Cert capture is easy to use and saves us time
- None noted
- Reduced time and effort on cert capture
- Avatax is a must for our online sales compliance efforts - couldn't do this manually
- Looking forward to outsourcing the return prep and filings
Most software companies have free sandbox environments for testing, I was very surprised that Avalara charges for the use.
Not certain, as our web team was the closest to the implementation efforts. No major issues were noted.
We use cert capture and are leaning toward using the managed return filing services. Have used the state registration services.