Avalara Review
May 13, 2019

Avalara Review

Kathy Kuhn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

We use Avatax and cert capture for our main business, but are in the process of implementing it for two of our acquisition companies. It is the best way to ensure compliance with Wayfair. The acquisition companies were not compliant.
  • Customer service has been exceptional, thanks to David West, our rep
  • Cert capture is easy to use and saves us time
  • None noted
  • Reduced time and effort on cert capture
  • Avatax is a must for our online sales compliance efforts - couldn't do this manually
  • Looking forward to outsourcing the return prep and filings
Most software companies have free sandbox environments for testing, I was very surprised that Avalara charges for the use.
  • Magento
Not certain, as our web team was the closest to the implementation efforts. No major issues were noted.
Easy to use, good support.
We use cert capture and are leaning toward using the managed return filing services. Have used the state registration services.
We have historically used it for our online sales (Avatax) and cert capture for our B2B sales. We are currently using the state registration services and are seriously considering the return prep services. I like that it all can be done by one point of contact.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
VAT / GST Taxes
Geolocation for Tax Assessment
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management