Saves time and money
November 12, 2020

Saves time and money

Toni Fuller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

We use Avalara to calculate sales tax on all of our sales. This helps us to eliminate manual tax calculation steps and errors. Avalara also prepares the tax returns for 8 states for us.
  • Real time taxing - always current rates.
  • Preparation of tax returns.
  • Reporting.
  • Customer service.
  • Help desk is very difficult to get a response from.
  • More training at implementation.
  • Large reduction in time spent calculating tax and filing returns.
  • Elimination of tax errors from manual calculations.
  • Allows sales department up front access to know if customer is taxable or not.
  • Acumatica
Integration was seamless.
Easy to use for the most part. Some areas such as importing use tax transactions, error correction, and special taxing in some states could use a little more training/direction. Help desk is difficult to get answers from.
  • Avalara Returns
  • CertCapture
Saves time and errors sometimes encountered in manual calculations.
We went right to Avalara based on the recommendation from our Acumatica ERP implementation team.
I think Avalara is well suited for anyone shipping and invoicing customers. Entering certificates on Cert Capture is easy and takes the manual steps out of calculating as assigning taxes on customer invoices.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Not Rated
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management
Not Rated